# Customer Success Manager - EMEA

**Company**: Energy Exemplar
**Location**: United Kingdom - Remote
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/energyexemplarllc/jobs/5454919008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0ab11f99-80e

## Description

As a member of the EMEA Customer Success team, the Customer Success Manager will manage and grow customer engagements across the region.

This role focuses on building and maintaining long-term strategic partnerships with utilities, regulators, government bodies, and energy companies, ensuring Energy Exemplar's solutions deliver measurable value.

The successful candidate will oversee a high-value customer portfolio with a clear mandate to drive customer retention, revenue growth, and advocacy.

**Primary Responsibilities**

- Strategic Account Ownership: Establish, expand, and nurture executive-level relationships with customers across EMEA.

- Serve as a trusted advisor to senior stakeholders in utilities, regulators, government bodies, and energy companies.

- Take full ownership of all accounts in the region to ensure long-term retention, growth, and advocacy.

**Revenue Growth & Retention**

- Drive measurable business outcomes by managing a regional portfolio.

- Ensure renewal targets are consistently achieved or exceeded.

- Proactively identify expansion opportunities through upsell and cross-sell initiatives to maximize customer lifetime value.

**Customer Advocacy & Success**

- Partner closely with customers to understand their evolving priorities and ensure Energy Exemplar's solutions deliver strategic value.

- Achieve industry-leading retention rates while securing multiple customer testimonials and reference partnerships annually.

**Market & Industry Engagement**

- Represent Energy Exemplar as a thought leader in the EMEA energy sector.

- Attend and present at regional conferences, government forums, and industry events to expand networks and identify emerging opportunities.

**Operational Excellence**

- Ensure customer onboarding, adoption, and expansion are delivered to the highest standard, leveraging consistent frameworks across markets.

- Maintain robust account management systems, driving insights through structured reporting and data analysis to executive leadership.

**Voice of the Customer**

- Act as the key conduit between customers and Energy Exemplar's Product teams.

- Deliver actionable feedback on market trends, regulatory developments, and customer requirements, shaping product innovation and roadmap priorities.

**Regional Expansion & Innovation**

- Identify and develop new business opportunities, including strategic partnerships with governments, regulators, and private sector leaders.

**Requirements**

- Experience: 3+ years of experience in Customer Success, Account Management, or Strategic Consulting.

- Previous experience in SaaS/software is essential.

- Industry Knowledge: Experience selling into the energy sector is a strong plus but not essential.

- An interest in the energy landscape and the ability to understand industry dynamics and customer needs are advantageous.

## Skills

### Required
- Customer Success
- Account Management
- Strategic Consulting
- SaaS
- Software
- Communication Skills
- Analytical Skills

### Nice to have
- Energy sector experience
- Industry Knowledge

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/energyexemplarllc/jobs/5454919008?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)