# Patient Pathway Officer

**Company**: Royal Free London NHS Foundation Trust
**Location**: London
**Salary**: £30142.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9391-26-1923?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0a8e80d5-194

## Description

We are seeking a Patient Pathway Officer to join our team at North Middlesex University Hospital, part of the Royal Free London NHS Foundation Trust. The successful candidate will have day-to-day responsibility for providing a high-quality reception and clerical service to the outpatient clinics.

The post holder will be responsible for:

- Booking patients for follow-up appointments onto the computer system

- Updating demographic details

- Completing outcomes of clinics and accurate recording of 18-week pathways

- Generating DNA letters to patients and GPs

- Dealing with telephone and face-to-face enquiries from staff groups, patients, relatives, and carers

- Communicating verbally in a sensitive and caring manner at all times

- Planning and organising workload to ensure service delivery is maintained and met to specialist delivery directives

- Working flexibly as part of a team and cross-covering other staff across the service

- Being proactive in supporting the changing demands within the service likely to impact on administrative services

- Following disaster recovery procedures in the event of hospital system failure

- Providing support for junior staff as required

- Tracking case notes and other documentation in line with trust protocols

- Collecting notes from medical records as needed

- Reporting any service/performance shortfalls to Team Leaders and working as part of a team to address such areas

The salary for this role is £30,142 per annum, including HCAS.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

## Skills

### Required
- Medway
- customer service
- communication
- organisational skills

### Nice to have
- NHS experience
- administration experience
- teamwork

---

Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9391-26-1923?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)