# Patient Support Associate / Soutien à la Clientèle

**Company**: Hims & Hers
**Location**: Montreal, Quebec
**Work arrangement**: hybrid
**Job type**: full-time
**Category**: Customer Service
**Industry**: Healthcare

**Apply**: https://jobs.ashbyhq.com/hims-and-hers/95f5668a-b20f-43e0-a31a-40de40eabce5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0a5ff314-af8

## Description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health.

As a Patient Support Associate, your role will be to provide high-quality, empathetic support to patients in both French and English.

Working alongside the Support and Operations team, you will help deliver a friendly, reliable, and patient-focused experience in a fast-paced telehealth environment.

Hours: Monday–Friday, 9:00am–5:00pm

- In-Office: 3 days/week

- Remote: 2 days/week (Work From Home)

- Flexibility: Evening and weekend availability preferred

Responsibilities:

- Play a key role in the frontline patient support function, serving as a trusted voice for patients and helping deliver an exceptional experience in every interaction.

- Serve as a primary point of contact for French-speaking patients, while also supporting English-speaking patients as needed.

- Respond to patient requests by email and chat with empathy, care, and accuracy, taking the time to understand each person's needs and building trust through clear, thoughtful communication.

- Navigate various customer service platforms and tools to deliver personalized support.

- Become a subject matter expert on all Hims & Hers products and offerings, enabling guidance of patients with confidence.

- Contribute to team goals and KPIs that reflect the quality of the patient experience and drive continuous improvement.

- Work with CX leadership to improve the patient journey, advocating for patient needs, identifying key touchpoints in patient interactions, and developing strategies to strengthen patient trust and satisfaction.

Requirements:

- Minimum 1 year of experience in a customer-facing role

- Native fluency in French and professional proficiency in English, with strong written and verbal communication skills

- Self-motivated, with a demonstrated ability to take initiative and work independently when required

- High degree of accuracy and attention to detail in all aspects of communication and documentation

- Strong time management skills and ability to prioritize tasks effectively in a fast-paced environment

- Willingness to work in a team environment and promote company culture

Benefits:

- Competitive salary and attractive compensation for full-time positions

- Comprehensive benefits package, including health and dental insurance

## Skills

### Required
- French
- English
- customer service
- communication
- time management

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Source: [Apply at jobs.ashbyhq.com](https://jobs.ashbyhq.com/hims-and-hers/95f5668a-b20f-43e0-a31a-40de40eabce5?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)