# Business Supervisor **Company**: UnitedMasters Inc. **Location**: Brooklyn, NY **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Salary**: $83,000-100,000/year **Category**: Marketing **Industry**: Marketing **Apply**: https://job-boards.greenhouse.io/unitedmasterstranslation/jobs/8675172002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_0a5bd3ee-329 ## Description We are an award-winning independent creative solutions company that aspires to be the most culturally-influential company in the world. We help ambitious brands harness the power of culture to solve their biggest challenges. As a Business Supervisor, you will be the day-to-day client partnership lead, responsible for managing client communication, translating business needs into actionable direction, and ensuring clarity across internal teams. **Responsibilities:** ### Client Partnership & Communication - Own day-to-day client relationships and communication across assigned workstreams. - Lead routine client meetings, status calls, working sessions, and follow-up communications. - Build trust through proactive communication, responsiveness, and thoughtful partnership. - Ensure every client interaction is organized, productive, and aligned against business objectives. - Gain an understanding of the client’s business and relationship with the AACM along with the Owners + Operators structure. - Ability to pivot, be nimble, multi-task on a daily basis based on the business needs. ### Translation & Alignment - Translate client needs, feedback, and business objectives into clear direction for internal teams. - Partner closely with Strategy, Communications/Media, Creative, and Business Directors to develop and refine creative briefs. - Ensure cross-functional teams understand priorities, expectations, success metrics, and next steps. - Create alignment between client goals and agency recommendations throughout the life of a project. ### Creative Development Support - Prepare clients for presentations and key decision-making moments. - Help articulate strategic and creative rationale in a clear, compelling, and client-ready manner. - Anticipate client feedback and guide internal teams on effective responses. - Support creative development by ensuring work remains aligned to client objectives and approved strategy. - Ensure the team is building upon prior learnings and continuously improving upon the work efforts. ### Risk & Expectation Management - Proactively identify risks, ambiguities, or changing client needs before they become issues. - Manage client expectations through transparent communication and thoughtful problem-solving. - Resolve day-to-day challenges independently, escalating only when appropriate. - Ensure alignment between what clients expect and what teams are prepared to deliver. ### Team Contribution & Development - Mentor junior Business Leadership team members in client communication, relationship management, and presentation skills. - Support Business Directors in strengthening client relationships and identifying opportunities for organic growth. - Be solutions-oriented and resourceful as issues arise. - Foster a collaborative, accountable, and positive team environment across disciplines. - Model strong judgment, professionalism, and ownership in client-facing situations. ### Partnership with Program Management - Partner closely with Program Management to ensure alignment between client expectations and delivery plans. - Support scope definition by helping clarify client objectives, priorities, and desired outcomes. - Maintain awareness of timelines, budgets, and executional progress while allowing Program Management to lead delivery. - Work collaboratively to ensure clients receive a seamless experience from strategy through execution. **Requirements:** - 5+ years in advertising, marketing, consulting, or related client leadership roles. - Demonstrated ability to build trusted client relationships and manage day-to-day business communications. - Strong strategic thinking and problem-solving skills. - Excellent written, verbal, and presentation communication skills. - Experience collaborating with cross-functional teams including Strategy, Creative, Comms/Media Planning, Production, and Program Management. - Ability to balance multiple priorities while maintaining exceptional organization and attention to detail. - Experience mentoring junior team members and contributing to a collaborative team culture. - Strong understanding of integrated marketing communications, creative development, and client service best practices. **Preferred Qualifications:** - Bachelor's degree in marketing, business, or a related field preferred. - Understanding of the role of Media in the overall process of a business. Familiar and comfortable interacting with internal and external media teams. **Benefits:** - Salary Hiring Range: $83,000-100,000/year - Bonus - Stock options - 401(k) match ## Skills ### Required - client relationship management - strategic thinking - problem-solving - communication skills - collaboration - project management ### Nice to have - media planning - marketing communications - creative development --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/unitedmasterstranslation/jobs/8675172002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)