We are an award-winning independent creative solutions company that aspires to be the most culturally-influential company in the world. We help ambitious brands harness the power of culture to solve their biggest challenges. As a Business Supervisor, you will be the day-to-day client partnership lead, responsible for managing client communication, translating business needs into actionable direction, and ensuring clarity across internal teams. Responsibilities: Client Partnership & Communication Own day-to-day client relationships and communication across assigned workstreams. Lead routine client meetings, status calls, working sessions, and follow-up communications. Build trust through proactive communication, responsiveness, and thoughtful partnership. Ensure every client interaction is organized, productive, and aligned against business objectives. Gain an understanding of the client’s business and relationship with the AACM along with the Owners + Operators structure. Ability to pivot, be nimble, multi-task on a daily basis based on the business needs. Translation & Alignment Translate client needs, feedback, and business objectives into clear direction for internal teams. Partner closely with Strategy, Communications/Media, Creative, and Business Directors to develop and refine creative briefs. Ensure cross-functional teams understand priorities, expectations, success metrics, and next steps. Create alignment between client goals and agency recommendations throughout the life of a project. Creative Development Support Prepare clients for presentations and key decision-making moments. Help articulate strategic and creative rationale in a clear, compelling, and client-ready manner. Anticipate client feedback and guide internal teams on effective responses. Support creative development by ensuring work remains aligned to client objectives and approved strategy. Ensure the team is building upon prior learnings and continuously improving upon the work efforts. Risk & Expectation Management Proactively identify risks, ambiguities, or changing client needs before they become issues. Manage client expectations through transparent communication and thoughtful problem-solving. Resolve day-to-day challenges independently, escalating only when appropriate. Ensure alignment between what clients expect and what teams are prepared to deliver. Team Contribution & Development Mentor junior Business Leadership team members in client communication, relationship management, and presentation skills. Support Business Directors in strengthening client relationships and identifying opportunities for organic growth. Be solutions-oriented and resourceful as issues arise. Foster a collaborative, accountable, and positive team environment across disciplines. Model strong judgment, professionalism, and ownership in client-facing situations. Partnership with Program Management Partner closely with Program Management to ensure alignment between client expectations and delivery plans. Support scope definition by helping clarify client objectives, priorities, and desired outcomes. Maintain awareness of timelines, budgets, and executional progress while allowing Program Management to lead delivery. Work collaboratively to ensure clients receive a seamless experience from strategy through execution. Requirements: 5+ years in advertising, marketing, consulting, or related client leadership roles. Demonstrated ability to build trusted client relationships and manage day-to-day business communications. Strong strategic thinking and problem-solving skills. Excellent written, verbal, and presentation communication skills. Experience collaborating with cross-functional teams including Strategy, Creative, Comms/Media Planning, Production, and Program Management. Ability to balance multiple priorities while maintaining exceptional organization and attention to detail. Experience mentoring junior team members and contributing to a collaborative team culture. Strong understanding of integrated marketing communications, creative development, and client service best practices. Preferred Qualifications: Bachelor's degree in marketing, business, or a related field preferred. Understanding of the role of Media in the overall process of a business. Familiar and comfortable interacting with internal and external media teams. Benefits: Salary Hiring Range: $83,000-100,000/year Bonus Stock options 401(k) match