# Account Support Manager- Japanese Speaking

**Company**: Hewlett Packard Enterprise
**Location**: Dalian, Liaoning
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology

**Apply**: https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Dalian-Liaoning-China/Account-Support-Manager--Japanese-Speaking_1201069-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0a511b06-423

## Description

As an Account Support Manager at Hewlett Packard Enterprise, you will be responsible for delivering strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.

Your main responsibilities will include:

- Applying deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups

- Integrating technical knowledge and business understanding to create solutions for customers

- Mentoring and consulting with team members, other organizations, customers, and vendors on complex issues

- Acting as a consultant in service delivery business, technology, industry or specific application

- Resolving technical and some business incidents independently

- Mentoring and assisting less-experienced team members on complex incidents

- Developing and growing assigned customer account relationships with complex and strategic accounts

- Creating and delivering Value Based Delivery (VBD) account plans for assigned accounts

- Leading Customer Expectation management as part of escalation process

- Providing suggestions for operational efficiencies

To be successful in this role, you will need:

- A Bachelor's degree in a technical field or Associate degree holder with 6-8 years of working experience in related fields

- In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications

- Thorough knowledge of company products and services offerings, company organization, competition, third-party products, and market trends

- Advanced skills in project management, communication, analysis, and presentation

- Expertise in area of focus and knowledgeable of future technology directions

- Mission Critical and ITIL certifications

We offer a comprehensive suite of benefits that supports the physical, financial, and emotional wellbeing of our team members and their loved ones.

## Skills

### Required
- Japanese
- networked computing environments
- operating systems
- applications
- project management
- communication
- analysis
- presentation

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Source: [Apply at hpe.wd5.myworkdayjobs.com](https://hpe.wd5.myworkdayjobs.com/en-US/Jobsathpe/job/Dalian-Liaoning-China/Account-Support-Manager--Japanese-Speaking_1201069-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)