# Sr. Automation Lead–Enterprise Service Workflow (ServiceNow)

**Company**: London Stock Exchange Group (LSEG)
**Location**: Bengaluru
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Finance

**Apply**: https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/IND-BLR-Divyasree-Technopolis/Sr-Automation-Lead-Enterprise-Service-Workflow--ServiceNow-_R0120410-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0a2cc0b2-c36

## Description

We are seeking an experienced Sr. Automation Lead to drive the automation vision and roadmap for ServiceNow-based service workflows. You will functionally guide SRE practices, enable production-grade automation, and ensure platform stability, risk management, and audit readiness.

**Key Responsibilities**

- Develop and execute the automation strategy for ServiceNow service workflows.

- Identify high-impact automation opportunities across ITSM, ITOM, and custom workflows.

- Define platform standards, reusable patterns, and reference architectures for enterprise service automation.

- Drive adoption of AI-powered capabilities like Predictive Intelligence and Virtual Agent.

- Translate business needs into outcome-driven workflows that reduce manual effort and improve service quality.

- Establish KPIs to measure automation effectiveness and operational impact.

- Support production readiness for enterprise workflows, including deployment standards and automated testing.

- Enable CI/CD-driven ServiceNow deployments with DevOps and release teams.

- Ensure automation changes move from ideation to production with minimal risk and maximum observability.

- Functionally lead the SRE practice, embedding reliability into workflow design.

- Define and monitor service-level objectives (SLOs), error budgets, and reliability metrics.

- Drive platform resilience practices, including monitoring, alerting, and self-healing automation.

- Establish a scalable federated automation model for product teams and citizen developers.

- Define governance frameworks, guardrails, and certification approaches.

- Promote reuse, API-first design, and composable workflows.

- Support the platform risk posture, including technical debt and upgrade impacts.

- Partner with security, risk, and compliance teams for audits and regulatory requirements.

- Act as a trusted platform advisor to senior leadership.

**Required Qualifications**

- 15+ years of experience in ServiceNow platform leading and delivering automations at scale.

- Hands-on experience with ServiceNow workflows, integrations, automation tooling, and platform architecture.

- Proven success delivering automation and AI-driven initiatives into production.

- Strong understanding of SRE principles, DevOps, and CI/CD pipelines.

- Experience enabling federated development models within governed platforms.

- Demonstrated ownership of platform risk management and compliance.

- Ability to operate as a senior IC leader.

**Preferred Qualifications**

- ServiceNow certifications (CSA, CIS, CAD; CTA highly desirable).

- Experience designing or deploying GenAI-based workflow automation.

- Background in highly regulated industries.

- Experience modernizing or scaling enterprise ServiceNow platforms.

## Skills

### Required
- ServiceNow
- automation
- SRE
- DevOps
- CI/CD
- AI

### Nice to have
- GenAI
- ServiceNow certifications

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Source: [Apply at lseg.wd3.myworkdayjobs.com](https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/IND-BLR-Divyasree-Technopolis/Sr-Automation-Lead-Enterprise-Service-Workflow--ServiceNow-_R0120410-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)