# Manager, Associate Relations Consultant

**Company**: Capital One
**Location**: Richmond, VA
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $138,100 - $157,700 per year
**Category**: Human Resources
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Manager--Associate-Relations-Consultant----Remote-_R1005480-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/manager-associate-relations-consultant-0a266290-f4f/

## Description

We are seeking a Manager, Associate Relations Consultant to join our Human Resources team. As a consultant, you will provide guidance to internal associates on HR policies and help resolve formal employment complaints. You will be a subject matter expert, partnering with various departments to ensure compliance and identify solutions.

**Responsibilities:**

- Investigate and resolve manager and associate issues

- Provide coaching and guidance to people leaders and associates

- Help reconcile conflicts and disputes

- Ensure associates have access to an objective resource for employment, performance, and policy issues

- Partner with departments such as Legal and Benefits to ensure compliance

- Investigate and resolve formal employment complaints

- Review case data to identify trends and recommend action plans

- Enhance people leader capabilities with HR Business Partners

- Review policies and procedures supporting the associate experience

- Act as a role model and champion for Capital One values

- Participate in internal projects requiring partnership and problem-solving skills

**Requirements:**

- High School Diploma, GED, or equivalent certification

- At least 3 years of client management experience

**Preferred Qualifications:**

- 1+ year of Human Resources experience

- Human Resources Management certification(s)

- Knowledge of employment law and practices

- 5+ years of experience working in a team environment

**Salary:**

- Remote: $138,100 - $157,700 per year

- Richmond, VA: $138,100 - $157,700 per year

**Benefits:**

- Comprehensive, competitive, and inclusive set of health, financial, and other benefits

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## Skills

### Required
- HR policies
- employment law
- client management

### Nice to have
- Human Resources experience
- HR certification
- employment law knowledge

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Richmond-VA/Manager--Associate-Relations-Consultant----Remote-_R1005480-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)