# Head, Last Mile

**Company**: Ninja Van
**Location**: Shah Alam, Selangor
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: RM12,000 - RM18,000 a month
**Category**: Logistics & Supply Chain
**Industry**: Logistics & Supply Chain

**Apply**: https://jobs.lever.co/ninjavan/fed0d647-bdf1-46c6-bcc8-d0d8820bbdb8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0a1fd3df-33e

## Description

We are seeking a Head, Last Mile to lead and manage our last mile operations team to consistently achieve daily, weekly & monthly operational goals.

The successful candidate will act as the key responsibility holder for last-mile and fleet unit economics, maintaining tight control over operational costs and contributing directly to P&L performance, cost optimisation, and pricing-related decisions.

Key Responsibilities:

- Effectively manage and communicate strategic objectives and operational initiatives, supported by clear KPIs, implementation plans, targets, and timelines.

- Drive continuous improvement of internal operational processes, SOPs, and workflows to improve efficiency, reliability, and scalability.

- Analyse demand and supply data to ensure adequate courier and fleet availability in line with delivery volume requirements.

- Hire, train, coach, and monitor the performance and development of fleet and last-mile operations team members.

- Use operational and performance data to identify opportunities to improve delivery quality, customer experience, and courier engagement, building a reliable and motivated last-mile workforce.

Key Result Areas:

- Last Mile Strategy & Planning: Develop and execute last-mile strategies aligned with business goals; plan delivery network coverage and capacity.

- Operational Performance: Oversee daily delivery operations, dispatch, routing, and returns management.

- Cost & Budget Control: Manage operational budgets; monitor cost per delivery; identify efficiency improvements.

- Risk & Peak Management: Plan for peak periods, disruptions, and operational risks.

- People Leadership: Oversee workforce planning, performance management & upskill of the team.

- Customer Experience: Manage delivery communications, issue resolution, and service recovery.

Requirements:

- At least Bachelor’s degree in Logistics, Supply Chain Management, Transportation, Business, or related field.

- MBA or professional certifications (CSCP, CLTD) will be an advantage.

- 5–7 years of experience in logistics, last-mile delivery, or supply chain operations.

- Minimum 4–5 years in a senior leadership role managing large-scale in-house last-mile operations.

- Experience in e-commerce, courier, retail distribution, or on-demand logistics is preferred.

- Strong leadership and team management capabilities.

- Deep understanding of last-mile KPIs, routing, fleet management, and cost structures.

- Highly analytical with strong problem-solving and decision-making skills.

- Able to perform in fast-paced, high-volume operational environments.

- Excellent communication and cross-functional collaboration skills.

Salary: RM12,000 - RM18,000 a month

## Skills

### Required
- logistics
- supply chain management
- transportation
- leadership
- team management
- fleet management
- cost structures
- analytical skills
- problem-solving skills
- decision-making skills
- communication skills

### Nice to have
- MBA
- CSCP
- CLTD
- e-commerce
- courier
- retail distribution
- on-demand logistics

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/ninjavan/fed0d647-bdf1-46c6-bcc8-d0d8820bbdb8?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)