# Supervisor, IT Support

**Company**: SpaceXAI
**Location**: Memphis, Tennessee
**Experience**: senior
**Job type**: full-time
**Salary**: $91,800 - $137,700 USD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/xai/jobs/5224709007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0a185232-a00

## Description

### Job Overview

We are seeking a Supervisor, IT Support to manage a team of IT Services Technicians at SpaceXAI, a company focused on developing AI systems to understand the universe and aid human knowledge.

### About the Role

As a Supervisor, IT Support, you will lead a world-class team of IT Services Technicians providing end-user support, deploying new hardware, and resolving non-standard technical issues. You will need to be flexible, self-motivated, and able to thrive in a fast-paced environment. This is a hands-on technical management role where you will coach, motivate, and lead the team while making technical contributions and challenging decisions.

### Responsibilities

- Recruit, train, and evaluate IT Services technicians

- Delegate tasks and develop work schedules

- Monitor the ticket queue for quality assurance

- Resolve complex technical issues and identify root causes

- Collaborate with management on project planning and execution

- Provide reports on team activities, performance, and operational issues

- Escalate service requests to relevant teams as needed

- Identify areas for process improvement

- Participate in IT Services supply chain and inventory management

- Build relationships with third-party vendors

### Basic Qualifications

- Minimum 3+ years of experience in a corporate IT helpdesk or desktop support environment

### Preferred Skills and Experience

- Understanding of Windows and Mac operating systems and applications

- Strong hardware and software troubleshooting skills

- Excellent customer service skills

- Organizational skills

- Experience with standard client applications

- Ability to communicate complex concepts clearly

- Professionalism, self-motivation, and resourcefulness

- Priority-setting and flexibility in a fast-paced environment

- Ability to document issues and resolutions

- Familiarity with procedures and protocols

- Hands-on approach to management

### Additional Requirements

- Willingness to travel

- Availability to work extended hours or weekends as needed

- Ability to lift up to 25 lbs.

### Compensation and Benefits

The salary range for this position is $91,800 - $137,700 USD. Our total rewards package includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, and various discounts and perks.

## Skills

### Required
- Windows
- Mac
- hardware troubleshooting
- software troubleshooting
- customer service
- organizational skills

### Nice to have
- Microsoft Office
- browsers
- inventory management
- vendor relationships

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/xai/jobs/5224709007?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)