# Associate Renewals Manager

**Company**: GitLab
**Location**: Remote Ireland; Remote, Israel
**Work arrangement**: remote
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/gitlab/jobs/8785825002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_0a1183f2-374

## Description

GitLab is seeking an Associate Renewals Manager to maximize customer retention rates and execute the renewal process to ensure ARR is retained or expanded.

Responsibilities:

- Maximize customer retention rates through effective sales techniques over the phone, video, and email while minimizing customer churn and contraction.

- Execute the renewal process to ensure ARR is retained or expanded.

- Evaluate license usage and complete true-up requirements.

- Understand and align customer's business needs and goals to generate renewal quotes.

- Provide renewals administration support to Renewals Managers and Account Executives.

- Ensure renewals are closed on a timely basis.

- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.

- Liaise with customers to ensure POs and order forms are accurately completed.

Requirements:

- Related sales or customer experience (e.g., SDR, BDR, sales ops, deal desk, customer service, CSM).

- Demonstrated progressive experience with B2B software sales.

- Experience with subscription GTM approaches for customer success management and renewals.

- Effective communicator with strong interpersonal and collaboration skills.

- Motivated, driven, and results-oriented.

- Strong negotiation, presentation, and closing skills.

- Preferred experience with technical products, DevOps, software development lifecycle, or application development.

Benefits:

- Benefits to support health, finances, and well-being.

- Flexible Paid Time Off.

- Team Member Resource Groups.

- Equity Compensation & Employee Stock Purchase Plan.

- Growth and Development Fund.

- Parental Leave.

## Skills

### Required
- B2B software sales
- subscription GTM approaches
- customer success management
- renewals
- sales techniques
- communication
- interpersonal skills
- negotiation
- presentation
- closing skills

### Nice to have
- technical products
- DevOps
- software development lifecycle
- application development

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/gitlab/jobs/8785825002?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)