# Bank Physio Administrator

**Company**: Spire London East Hospital
**Location**: ILFORD, ESSEX
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29364?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_09fc8bf5-8c8

## Description

Spire London East Hospital are looking for a Bank Physiotherapy Administrator to join their growing team. As Physiotherapy Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department.

**Working Hours:** You will work on a rota basis covering days and evenings. 07:30-21:00 Mon-Thurs. 07:30 - 20:00 Friday

**Contract Type:** Permanent

**Duties and responsibilities**

- Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP)

- Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate

- Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.)

- Managing the Patient Discharge process and follow up Patient Satisfaction surveys

- Provide general administrative support to the Head of Department and Lead Physiotherapists

- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate

- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held

- Maintain departmental electronic and manual filing systems accurately

- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests

**Who we're looking for**

- Excellent interpersonal and communication skills

- Ability to build and maintain effective working relationships, both internally and externally

- Strong focus on delivering and meeting customer expectations

- Confident telephone manner with the ability to communicate with a wide range of customers at all levels

- The ability to work effectively as part of a team

- IT literate and a competent user of the MS Office suite of products

- Able to work under pressure and to tight deadlines, with good organisational skills

## Skills

### Required
- MS Office
- communication skills
- organisational skills
- telephone manner

---

Source: [Apply at elij.fa.em2.oraclecloud.com](https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/29364?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)