# Senior Product Ops Specialist, Public Health (NEA)

**Company**: GovTech
**Location**: Singapore
**Experience**: senior
**Job type**: full-time
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/govtech/jobs/4005523201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_09f71620-964

## Description

GovTech builds digital products for the Singapore Government. We're hiring a Product Ops Specialist to work on NEA's Public Health products. This role sits at the intersection of operations, data, and product delivery.

You'll work with Product Managers, Engineers, and NEA's public health operations teams to keep products running well, surface insights from data, and make sure what we ship works for the people using it.

Your job is very important for Singapore. NEA conducts over 1.4 million inspections a year across vector control, public cleanliness, sanitation, and enforcement. Officers currently jump between multiple systems to handle a single case, and enforcement can take months to close.

The products you'll support replace these legacy systems with modern tools that let officers work faster, see the full picture, and focus on outcomes instead of admin.

**Responsibilities**

- Work with Product Managers as a partner, not support staff

- Co-own outcome metrics (how fast cases close, how well new tools get adopted, officer productivity)

- Build relationships across product, engineering, and NEA's public health teams

- Ideate, set up and maintain processes using DevOps tools and platforms

- Turn data into decisions

- Set up and maintain the product intelligence layer (data pipelines, dashboards, feedback repositories)

- Surface actionable insights that PMs act on

- Track whether insights lead to changes

- Help teams move from Excel-and-RPA tracking to real-time dashboards built into the product

- Run tight operations

- Design playbooks, templates, and operating standards that teams default to

- Own risk and incident management for your product areas

- Support legacy-to-new system transitions

- Run audit support and ensure compliance with agency standards

- Challenge existing processes

- Implement tracking dashboards for system resiliency

- Be the voice of the user

- Design feedback loops: collect, triage, and route user feedback at scale

- Keep teams aligned

- Build operating cadences across product, engineering, ops, and vendors

- Standardize status reporting to users, management and senior stakeholder for all systems

- Mentor team members

- Grow the Product Ops practice within the agency

- Drive OKRs that connect operational work to product and agency outcomes.

**Requirements**

- Background Experience working in a product or tech team

- 4-10 years in product operations, ops management, or a related coordination-heavy role with excellent stakeholder management

- Can work independently on ambiguous problems across multiple product areas

- Experience working in an environment where product thinking and execution matter

**Skills**

- Comfortable in Jira, Confluence and other DevOps tools

- Adept with working on/building dashboards and working with data (Tableau, Power BI, or similar)

- Product management or agile certifications are a plus, not a requirement

## Skills

### Required
- Jira
- Confluence
- DevOps tools
- Tableau
- Power BI
- data analysis
- product management

### Nice to have
- product management certification
- agile certification

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/govtech/jobs/4005523201?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)