# Customer Success Coordinator

**Company**: Xplor
**Location**: Melbourne, VIC
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://jobs.smartrecruiters.com/Xplor/744000153053689-customer-success-coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_09d6c964-1dc

## Description

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day.

We help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.

As a Customer Success Coordinator, you will help our customers become successful through the use of our platform, ensuring retention and customer happiness.

Responsibilities:

- You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring

- You'll be supporting customers across the Office platform

- You'll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue

- You'll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs

- You'll handle dissatisfied customers in a polite and professional fashion

- You'll maintain broad knowledge of all company products, services, and promotions

- You'll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies

- You'll monitor the performance of systems and assist with the identification of potential issues

Qualifications:

- 1-2 years of previous experience in a customer-facing position

- Excellent written and verbal English skills as well as a confident phone manner and active listening skills

- Excellent customer services skills, demonstrated daily by working quickly and accurately to resolve customers queries

- Ability to multitask, prioritise, and manage time effectively

- Awareness of your own strengths and areas for growth, and a desire to develop and apply new skills

Benefits:

- Paid Parental Leave benefit programs

- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community

- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program

- Access to free mental health support

- Flexible working arrangements

## Skills

### Required
- customer service
- communication
- problem-solving
- time management
- multitasking

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Xplor/744000153053689-customer-success-coordinator?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)