# Technical Support Representative - Enterprise & Desktop

**Company**: Logitech
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q223127

**Apply**: https://logitech.wd5.myworkdayjobs.com/en-US/Logitech/job/Offsite---Mexico/Technical-Support-Representative---Enterprise---Desktop_145380?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_09cba44e-f93

## Description

Logitech is seeking a Technical Support Representative to provide technical support to business customers using their enterprise desktop products and software.

The successful candidate will have a minimum of 3 years of experience providing technical support, with advanced knowledge of Windows and Mac OS, USB devices, wireless and Bluetooth technology, and a strong customer service ethic.

Responsibilities:

- Troubleshoot software, connectivity, and hardware issues for customers via phone and email

- Resolve escalated support tickets from the Tier 1 support team

- Assist the Tier 1 support team by providing guidance to resolve tickets without escalation

- Provide ad-hoc feedback about trends, new issues, and the voice of the customer

- Assist with related projects during periods of low technical support volume

Requirements:

- Minimum 3 years of experience in a technical support role

- Minimum 3 years providing support for Windows, Mac, Bluetooth, wireless, and USB products

- Minimum 2 years providing support for software used with hardware

- Experience providing support for IT/office users

- Fluent in English

Helpful knowledge and skills:

- Experience quickly learning to troubleshoot new technologies and communicate them to others

- Strong knowledge of USB, wireless, and Bluetooth technologies

- Experience with Salesforce/Oracle/Zendesk support ticketing systems

- Knowledge of common IT office equipment, technology, standards, and technology

- Excellent communication skills

- Strong and verifiable knowledge of customer care processes and techniques

Education:

- 4-year degree or equivalent experience

## Skills

### Required
- Windows
- Mac OS
- USB devices
- wireless technology
- Bluetooth technology
- customer service

### Nice to have
- Salesforce
- Oracle
- Zendesk
- Confluence
- Asana

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Source: [Apply at logitech.wd5.myworkdayjobs.com](https://logitech.wd5.myworkdayjobs.com/en-US/Logitech/job/Offsite---Mexico/Technical-Support-Representative---Enterprise---Desktop_145380?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)