# Customer Solution Strategy Lead

**Company**: Cloudflare
**Location**: Austin, TX
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: Estimated annual salary of $273,000.00 to $341,000.00
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/cloudflare/jobs/8188498?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_09aa229a-544

## Description

## About the Role

The Pre-Sales Customer Engineering organization owns the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers.

As a Solution Strategy Lead, you will take a deeply consultative approach to map the customer's entire technical ecosystem. You will drive enterprise-wide transformation from initial strategic positioning through the complete customer lifecycle.

## Platform Focus Areas

- App Modernization: Migration from legacy application architectures to Cloudflare's edge platform.

- Developer: Adoption of Cloudflare's developer platform for new application development.

- AI: Adoption of Cloudflare's AI infrastructure for inference and orchestration.

## Core Accountabilities

- Platform Adoption Roadmapping: Develop account-specific adoption plans across App Modernization, Developer, and AI.

- Cross-Functional Coordination: Coordinate SE, CS, and Product resources against adoption milestones.

- Technical Executive Relationships: Build relationships with CTOs, VPs of Engineering, and Platform Architects.

- Expansion Development: Identify and qualify platform expansion opportunities.

- Voice of Customer to Product: Bring strategic customer requirements into Product roadmap discussions.

## Success Metrics

- Platform Adoption: Products per account, Developer platform adoption, AI adoption.

- Revenue Influence: Expansion pipeline, Net Revenue Retention.

- Product Feedback: Requirements submitted, Adoption blockers resolved.

## The Profile

- Architectural Command: 10+ years of experience in Customer Engineering Leadership, Product Management, Consulting, or Technical Strategy within a global SaaS or infrastructure environment.

- Executive Presence: Exceptional communication skills with the ability to influence C-level executives and internal product leads simultaneously.

- Relentless Curiosity: A natural obsession with "How it works" and "How it could be better."

## Benefits

- Health & Welfare Benefits: Medical/Rx Insurance, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Commuter Spending Accounts, Fertility & Family Forming Benefits, On-demand mental health support and Employee Assistance Program, Global Travel Medical Insurance.

- Financial Benefits: Short and Long Term Disability Insurance, Life & Accident Insurance, 401(k) Retirement Savings Plan, Employee Stock Participation Plan.

- Time Off: Flexible paid time off covering vacation and sick leave, Leave programs, including parental, pregnancy health, medical, and bereavement leave.

## Skills

### Required
- Cloudflare
- Customer Engineering
- Technical Strategy
- AI
- Security Architecture

### Nice to have
- Microsoft 365
- Azure
- Google
- AWS
- cloud computing

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/cloudflare/jobs/8188498?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)