# Banking Operations Function Lead – Europe & SWIFT

**Company**: Wise
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: £89,000 - £127,000
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000158696579-banking-operations-function-lead-europe-swift?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_09645c85-2af

## Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

Wise relies on banking partners to move customers’ money around the world. When those partners are slow, unavailable or make mistakes, payments get delayed or fail, customers are affected and costs and risks increase.

As Wise grows, we need a clear view of how our partners are performing, where problems are emerging and what needs to improve. We need strong teams that hold partners accountable, influence internal priorities and turn recurring issues into lasting fixes.

That’s why this role exists. You lead Banking Operations across your assigned regions, building a capable, independent team while staying hands-on with critical partners and complex issues.

**Responsibilities**

- Set direction and resources: Own the regional Banking Operations strategy and multi-quarter roadmap within the shared global operating model.

- Co-lead the global Banking Operations operating model: Work with fellow Function Leads to build and maintain shared standards, KPIs, dashboards, playbooks, reporting and operating routines.

- Build a strong, independent team: Lead hiring, onboarding, performance, development and succession.

- Own critical partners and escalations: Manage a small portfolio and act as the senior regional escalation point.

- Improve partner performance: Use data and Partner Health assessments to monitor processing speed, failure rates, availability, incidents and control gaps.

- Influence roadmaps and launches: Be the regional point of expertise for Banking Operations.

- Build scalable ways of working: Contribute to shared governance, dashboards, playbooks, reporting and operating routines.

- Manage risk and partner costs: Ensure processes within scope meet Wise policies and relevant regulatory requirements.

- Use technology and AI effectively: Adopt approved tools and automation with clear ownership, appropriate safeguards and verified benefits relative to cost.

**Qualifications**

- Experience: Typically 6+ years of relevant experience, including 2+ years of people management.

- Banking and payments expertise: Understands cross-border payment flows, payment schemes, or payment and business operations at bank or fintech scale.

- Strategy and delivery: Sets direction, defines meaningful KPIs and delivers multi-quarter improvements across complex operational portfolios.

- People leadership: Develops high-performing teams, coaches judgement and partner management, delegates effectively and addresses performance gaps.

- Data analysis and storytelling: Uses data, SQL and/or BI tools where relevant to investigate problems, quantify impact and verify results.

- Technical understanding: Understands backend systems, APIs, system flows and automation principles.

- Judgement and problem-solving: Makes sound decisions across customer outcomes, commercial impact, risk, cost and capacity.

- Influence and stakeholder communication: Builds strong relationships across functions and seniority levels.

- Technology and AI: Evaluates and adopts approved tools, automation and AI with appropriate controls and measurable benefits.

## Skills

### Required
- banking operations
- payments expertise
- strategy and delivery
- people leadership
- data analysis
- technical understanding
- judgement and problem-solving
- influence and stakeholder communication
- technology and AI

### Nice to have
- SWIFT
- European banking partners

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