# Head of Global Partnerships

**Company**: Intercom
**Location**: San Francisco, California
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: $399,600-$477,300
**Category**: Sales
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/intercom/jobs/7482840?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_09411bed-dfd

## Description

We're hiring a Head of Global Partnerships to lead, scale, and evolve this function. This role owns the end-to-end partnerships charter, including ecosystem strategy, partner acquisition and enablement, go-to-market execution, and revenue impact.

You will report to the SVP of Sales, be a key member of the GTM leadership team, and work cross-functionally with senior leaders in Product, Sales, Marketing, and Customer Success. This is a unique opportunity to build a category-defining partner ecosystem that fuels both Intercom’s and our partners’ success.

This role is pivotal to how Intercom scales with and through the ecosystem. You’ll play a critical role in shaping our go-to-market future, unlocking new revenue channels, and amplifying our product and brand in the market. You’ll lead a strategic function with executive visibility, operate at the intersection of GTM and product, and help define what best-in-class partnerships look like in the AI-first customer service era.

Executive Leadership & Organizational Scale

- Lead, mentor, and grow the global partnerships organization across Solutions, Technology, and Strategic partnerships.

- Establish a clear operating model, org structure, and growth strategy to evolve the evolution of Intercom’s partner ecosystem.

- Build deep alignment with Sales, Marketing, Product, Engineering, and Customer Success to embed partnerships into the broader GTM engine.

- Represent Partnerships at the executive level, providing strategic recommendations, business insights, and market intelligence.

Partnership Strategy & Ecosystem Design

- Define and own Intercom’s global partnership strategy, ensuring clear priorities, execution focus, and measurable outcomes across all partner categories.

- Articulate a differentiated and scalable ecosystem vision aligned to Intercom’s long-term growth priorities.

- Evaluate market trends and competitive landscapes to identify new partnership categories, ecosystem opportunities, and strategic alliances.

Program Development & Scalable Infrastructure

- Design and operationalize scalable partner programs including onboarding, enablement, certification, incentives, and co-selling frameworks.

- Build the infrastructure (systems, tools, partner portal, analytics) to support consistent, high-impact partner engagement at scale.

- Establish partner tiering, accountability frameworks, and performance metrics to drive sustained results.

Partner Acquisition, Management & Revenue Growth

- Source, evaluate, and secure high-impact partners across all segments: Solutions, Technology, and Strategic partners.

- Lead executive-level relationships with top partners to unlock co-selling, co-marketing, and integration opportunities to drive ARR.

- Develop and scale repeatable partner motions that integrate partners into the sales cycle and influence product strategy.

- Drive measurable business outcomes through partner-sourced and partner-influenced revenue.

What skills do I need?

- 12+ years experience in Partnerships, Business Development, Alliances, or Ecosystem Leadership within SaaS or enterprise technology.

- Proven success building and scaling a global partnerships organization, including hiring, team design, and performance management.

- Experience developing and operationalizing partner programs across multiple partner types: Solutions, Technology, and Strategic.

- Strong operational mindset. Able to design processes, define KPIs, build systems, and implement scalable partner motions.

- Track record of delivering revenue impact through partner-sourced and partner-influenced pipeline.

- Excellent executive presence with the ability to influence senior stakeholders internally and externally.

- Exceptional relationship-building and negotiation skills.

## Skills

### Required
- Partnerships
- Business Development
- Alliances
- Ecosystem Leadership
- SaaS
- Enterprise Technology
- Global Partnerships
- Ecosystem Strategy
- Partner Acquisition
- Enablement
- Go-to-Market Execution
- Revenue Impact
- Executive Leadership
- Organizational Scale
- Partnership Strategy
- Ecosystem Design
- Program Development
- Scalable Infrastructure
- Management
- Revenue Growth
- Leadership
- Strategy
- Execution
- Revenue
- Growth
- Scaling

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/7482840?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)