# Telephone Collections Executive

**Company**: Ford Credit
**Location**: Dearborn
**Work arrangement**: onsite
**Experience**: entry
**Job type**: full-time
**Category**: Finance
**Industry**: Automotive

**Apply**: https://efds.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/61652
**Canonical**: https://yubhub.co/jobs/job_093e2792-c90

## Description

The Future is Made by You: Ready, Set, Ford

At Ford Credit, we are seeking a highly motivated Telephone Collections Executive. This role requires a culture of speed, purpose, and integrity. The ideal candidate will be responsible for executing assigned collections strategies, managing a portfolio of clients through telephone calls.

Responsibilities:

- Execute established collections strategies on a daily basis.

- Make and receive customer calls to manage monthly payment due dates and resolve credit-related inquiries.

- Accurately and promptly record all interactions and actions in the system.

- Handle objections skillfully, demonstrating a high level of negotiation and persuasion.

- Identify and manage payment clarification cases, ensuring alignment with internal processes.

- Analyze data to improve the effectiveness of collections and proactively solve problems.

Qualifications:

- Bachelor's degree in Economics-Administrative areas or related fields (in progress or completed).

- Previous experience in credit collections, customer service, or related roles.

## Skills

### Required
- negotiation
- persuasion
- analytical skills
- customer service
- collections