# Portfolio Retail Channel Manager

**Company**: GSK
**Experience**: senior
**Job type**: full-time
**Salary**: $165,000 to $275,000
**Category**: Sales
**Industry**: Healthcare

**Apply**: https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---Illinois---Chicago/Portfolio-Retail-Channel-Manager_449752?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_093bea87-ace

## Description

The Portfolio Retail Channel Manager is an account leader accountable for commercial pull-through performance and corporate relationship management across the retail pharmacy channel for the total portfolio.

This role operates across two distinct but complementary accountability lanes: driving pull-through execution at major national retail chains and owning the corporate-level relationships and account strategy for smaller regional retail chains.

Responsibilities include:

- Own pull-through execution at major national retail chains , developing account-specific plans targeting dispensing drivers including system edits, formulary access, pharmacist awareness, patient affordability barriers, and co-pay adjudication issues.

- Lead regular business reviews with major chain pharmacy trade affairs and clinical pharmacy teams , presenting portfolio performance data and aligning joint pull-through initiatives.

- Manage and resolve system-level dispensing barriers , co-pay card adjudication failures, pharmacy system formulary edits, PA support integration issues, and inventory availability gaps , escalating when resolution requires contract-level action.

- Own corporate-level relationships and account strategy for regional retail chains , conducting enterprise-level joint business planning, closing access gaps, and building pharmacy staff engagement programs.

- Build and maintain account-level performance dashboards , tracking dispensing trends, co-pay utilization rates, formulary access status, and pharmacist engagement metrics.

- Conduct regular pull-through performance reviews , diagnosing root causes of performance gaps and deploying targeted interventions before gaps become material commercial liabilities.

- Provide Brand teams with retail channel intelligence , competitive product placement, pharmacist sentiment, access barrier trends, and pull-through performance benchmarks.

- Partner with Payer Access to align retail pull-through investment with formulary access outcomes.

The successful candidate will have a proven record of retail pharmacy account management performance and pull-through execution discipline across a multi-brand or an enterprise portfolio role.

Basic Qualifications:

- Bachelor's degree required

- 6+ years of pharmaceutical commercial experience or 3+ years of experience managing major national retail chain pharmacy accounts in a leadership capacity

- Valid driver's license

Preferred Qualifications:

- MBA or advanced degree in Business, Healthcare Administration or Pharmacy

- Proficiency with retail pharmacy pull-through analytics platforms

- Multi-brand or portfolio retail channel experience

- 5+ years in retail pharmacy channel management or account management

- Track record of building and managing corporate-level relationships with regional retail pharmacy accounts, including joint business planning and access gap remediation

- Ability to define, track, analyze key performance measures and make data-driven account management decisions

- Strong written and verbal communication skills; ability to present to senior internal and external stakeholders

- Familiarity with co-pay program adjudication systems and integration of patient support programs with retail pharmacy dispensing workflows

- Understanding of retail pharmacy economics , DIR fees, generic substitution incentives, and the commercial drivers shaping dispensing decisions

## Skills

### Required
- Account Management
- Cross-Functional Work
- Data to Insights
- Digital Fluency
- Omnichannel
- Scientific Literacy

### Nice to have
- MBA
- retail pharmacy pull-through analytics platforms
- multi-brand or portfolio retail channel experience
- joint business planning
- data-driven account management decisions
- co-pay program adjudication systems

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Source: [Apply at gsk.wd5.myworkdayjobs.com](https://gsk.wd5.myworkdayjobs.com/en-US/GSKCareers/job/USA---Illinois---Chicago/Portfolio-Retail-Channel-Manager_449752?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)