# Patient Care Administrator

**Company**: Morris House Group Practice
**Location**: London
**Job type**: fixed-term
**Salary**: £13.68 an hour
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/A4089-26-0015?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_09370cb6-0d1

## Description

We are seeking a Patient Care Administrator to join our team at Morris House Group Practice. The successful candidate will have initiative, enthusiasm, excellent communication skills, and empathy with patients and colleagues. They will be well organised, reliable, and have a flexible approach to teamwork.

The role involves reception and admin duties both patient-facing and over the phone. You will liaise with team members to provide a reception service, including answering patient and visitor general enquiries and booking appointments. Admin duties will include patient records maintenance, recording repeat prescriptions, and processing patient emails received via the surgery website, all in accordance with protocols.

The main duties of the job include:

- Providing a professional and personable presentation and demeanour

- Having excellent customer service skills and ability to communicate confidently with the general public

- Being highly motivated and innovative self-starter

- Being discreet and able to maintain confidentiality

- Having experience of working with others

- Being IT literate with a high standard of accuracy and quality

- Having excellent communication skills and the ability to problem-solve and resolve issues calmly under pressure

We offer a supportive work environment with opportunities for professional development and personal growth. Our team is multidisciplinary and dynamic, consisting of doctors, pharmacists, paramedics, nurses, and healthcare assistants.

The salary for this role is £13.68 per hour, and the contract is fixed-term for 12 months, working full-time.

**Responsibilities**

- Reception duties, including responding to patient and visitor requests, booking appointments, and collecting payments

- Admin duties, including maintaining patient records, recording repeat prescriptions, and processing patient emails

- Providing cover for colleagues on leave

- Maintaining the professional image of the practice

- Attending regular and ad-hoc staff meetings

- Undertaking other relevant duties assigned by management

**Requirements**

- Experience of working with others

- Experience of using IT in a working environment

- Desirable: Working in General Practice or the NHS, medical terminology, customer service experience

**Benefits**

- Opportunities for professional development and personal growth

- Supportive work environment

- Multidisciplinary and dynamic team

## Skills

### Required
- communication
- organisation
- customer service
- IT literacy
- confidentiality

### Nice to have
- General Practice
- NHS
- medical terminology
- customer service experience

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/A4089-26-0015?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)