# Customer Success Engineering Specialist, Sumaré/SP

**Company**: 3M
**Location**: Sumaré, SP
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q159433

**Apply**: https://3m.wd1.myworkdayjobs.com/en-US/Search/job/BR-So-Paulo-Sumare/Customer-Success-Engineering-Specialist--Sumar-SP_R01170325?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08f92f96-240

## Description

3M is seeking a Customer Success Engineering Specialist to join the Corporate Research Digital Platforms (CRDP) team and help drive successful adoption of OnePlace, 3M's enterprise R&D data and AI platform.

The Customer Success Engineering Specialist combines customer success, platform enablement, support coordination, and requirements gathering to accelerate adoption of governed data products, workflow automation, and AI-enabled solutions across the R&D ecosystem.

**The Impact You’ll Make in this Role**

- Help researchers, engineers, and product teams successfully leverage OnePlace to accelerate digital research, data-driven decision making, and AI-enabled innovation.

- Work across technical and business teams to support onboarding, platform adoption, issue resolution, requirements gathering, and user enablement.

- Support onboarding and adoption of OnePlace for new users, teams, data products, and use cases.

- Guide users on platform capabilities, governance requirements, best practices, and self-service resources.

- Serve as a primary point of contact for platform users, gathering requirements, feedback, and enhancement requests.

- Coordinate support requests, issue triage, escalations, and resolution updates with engineering and operations teams.

- Track onboarding progress, adoption metrics, user engagement, and customer health to identify improvement opportunities.

- Create and maintain enablement materials, including guides, FAQs, training content, documentation, and knowledge articles.

- Support data product onboarding by assisting with metadata, publishing workflows, governance processes, and platform standards.

- Act as a bridge between users and delivery teams, communicating needs, challenges, and opportunities across the organization.

**Your Skills and Expertise**

- Bachelor's degree or higher in Computer Science, Engineering, Information Systems, Data Science, Business, or related field.

- Experience in customer success, technical support, business analysis, consulting, platform enablement, product support, or similar roles.

- Familiarity with modern data platform concepts including data products, data governance, metadata management, analytics, workflow automation, and AI-enabled solutions.

- Experience supporting, onboarding, enabling, or working with enterprise software, data platforms, analytics platforms, cloud solutions, or technical products.

- Experience gathering requirements and translating business needs into actionable outcomes.

- Experience working directly with customers, users, researchers, or stakeholders in a technical environment.

- Strong communication, facilitation, and relationship-building skills.

- Ability to communicate effectively with both technical and non-technical audiences.

- Strong organizational, problem-solving, and stakeholder management skills.

- Advanced proficiency in English.

**Work location**

This role follows an on-site working model, requiring the employee to work at least four days a week in Sumaré/SP

**Supporting Your Well-being**

3M offers many programs to help you live your best life – both physically and financially.

## Skills

### Required
- Computer Science
- Engineering
- Information Systems
- Data Science
- Business
- Customer Success
- Technical Support
- Business Analysis
- Consulting
- Platform Enablement
- Product Support

### Nice to have
- Databricks
- AWS
- Snowflake
- Power BI
- DataHub
- Agile delivery models
- Product development practices
- Documentation
- Training materials
- Knowledge articles
- User guides

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Source: [Apply at 3m.wd1.myworkdayjobs.com](https://3m.wd1.myworkdayjobs.com/en-US/Search/job/BR-So-Paulo-Sumare/Customer-Success-Engineering-Specialist--Sumar-SP_R01170325?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)