# Senior Product Manager, Web (Narrative/Content) **Company**: Intercom **Location**: London, England **Work arrangement**: hybrid **Experience**: senior **Job type**: full-time **Category**: Product Management **Industry**: Technology **Apply**: https://job-boards.greenhouse.io/intercom/jobs/6758904?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply **Canonical**: https://yubhub.co/jobs/job_08d8edc7-e08 ## Description As a Senior Product Manager on the Web team, you'll bring Fin and the Intercom Suite's story to life through world-class web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters. Our ideal candidate has a product marketing background or strong experience communicating narratives through digital experiences. You're a doer - driving projects forward, making crisp decisions, and ensuring every launch meets Intercom's high bar for design, clarity, and craft. Key responsibilities include: - Lead end-to-end delivery of high-quality narrative and storytelling pages, from concept to launch. - Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages. - Own what ships: make clear, timely decisions; guide your team through ambiguity; and ensure everything launched meets a very high standard. - Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web. - Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals. - Drive progress and urgency: move quickly while maintaining excellence in craft and execution. - Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion. What skills do I need? - Experience in product management or product marketing, with a track record of delivering impactful digital storytelling. - Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback. - Exceptional collaboration and communication skills - comfortable aligning diverse stakeholders and presenting work to executives. - A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers. - Attention to detail - from copy to layout to functionality - you set a high bar and uphold it. - Ability to thrive in a fast-moving, high-standards environment; you move with urgency and adapt to change. - A passion for marketing and branding, and for shaping how cutting-edge products are experienced online. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! - Competitive salary and equity in a fast-growing start-up - We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen - Regular compensation reviews - we reward great work! - Pension scheme & match up to 4% - Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents - Flexible paid time off policy - Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones - If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too - MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done ## Skills ### Required - product management - product marketing - digital storytelling - collaboration - communication - design - attention to detail - urgency - adaptability - marketing - branding --- Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/intercom/jobs/6758904?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)