# Retail Sales Specialist **Company**: SteelSeries **Location**: IL, Chicago **Work arrangement**: onsite **Experience**: mid **Job type**: full-time **Category**: Sales **Industry**: Technology **Wikidata**: https://www.wikidata.org/wiki/Q2629769 **Apply**: https://gn.wd3.myworkdayjobs.com/en-US/SteelSeriesCareers/job/IL-Chicago/Retail-Sales-Specialist_R27912 **Canonical**: https://yubhub.co/jobs/job_08d610ff-3b8 ## Description ## Retail Sales Specialist We're looking for a Retail Sales Specialist to join our team. As a Retail Sales Specialist, you will play a critical role in ensuring operational excellence for key retail and distribution partners. ### Key Responsibilities #### Financial Validation & STC / Promo Audit Support - Partner with Sales Directors, Accounting, and Finance to validate SOA, STC, and other promotional claim types. - Review and validate customer claims, credits, and invoices to ensure alignment with approved sales agreements, promotional calendars, and sell-through programs. - Confirm that all required documentation, approvals, and supporting materials are in place prior to claim approval. - Serve as a liaison between Sales, Accounting, and Finance to resolve claim discrepancies, questions, and escalations. - Identify and resolve any discrepancies between retailer claims, internal records, and promotional calendars. #### Product Setup, Content Management & Retail Portals - Manage the product setup process for designated retailers and distributors, overseeing each stage from item creation through to launch. - Maintain precise product data and content, including specifications, pricing, imagery, and product detail page (PDP) copy, across retailer portals and PIM/DAM systems. - Collaborate with Sales, Marketing, and Product teams to collect and verify all necessary assets, ensuring that product listings remain accurate and current. #### Data Administration, Process & Operational Support - Maintain accurate spreadsheets and trackers for sales, promotions, MDF, product status, and portal submissions, performing data reconciliation across various systems. - Manage the UL Testing pipeline for applicable products and coordinate with global manufacturing and engineering teams to gather technical documentation under tight deadlines. - Document and enhance standard operating procedures related to product setup, promotion tracking, and data management. - Provide targeted operational support to the Sales Team, proactively addressing logistics, documentation, pricing, and promotional issues, as well as fulfilling ad-hoc data requests for customer meetings. ### Required Knowledge, Skills, and Abilities - 3-5 years of experience in Sales Operations, Retail Support, or Retail Account Administration, preferably with major retailers or distributors. - Exceptional attention to detail and organizational skills, with the ability to manage multiple product setups, promotions, and trackers concurrently. - Proven experience with promotional/MDF or sell-through credit programs and invoice/claim validation support. - Hands-on experience with retailer portals and content platforms (e.g., Walmart SupplierOne/Retail Link, 1WorldSync, Bazaarvoice, Relevate, Bynder or similar). - Advanced proficiency in Excel. - Clear and professional communication skills for interaction with both internal and external partners. - Operates with urgency and demonstrates a “builder” mindset to drive continual improvement of processes and tools. ### Benefits - Competitive salary - Great benefits - Free gear and games ## Skills ### Required - Sales Operations - Retail Support - Retail Account Administration - Promotional/MDF or sell-through credit programs - Invoice/claim validation support - Retailer portals and content platforms - Excel - Clear and professional communication skills