# Lead Director, Strategic Customer Engagement Operations

**Company**: CVS Health
**Experience**: senior
**Job type**: full-time
**Salary**: $100,000.00 - $231,540.00
**Category**: Operations
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Work-At-Home-Massachusetts/Lead-Director---Strategic-Customer-Engagement-Operations--Health100-_R1080444?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08ced31e-46e

## Description

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Lead Director, Strategic Customer Engagement Operations is responsible for the strategic management of Health100's client engagements across prospective and active customers.

**Key Responsibilities**

- Set engagement strategy and priorities across the client portfolio, sequencing engagements and meetings to advance each relationship toward its next milestone and aligning leadership time and internal resources accordingly.

- Lead the planning and preparation of client engagements with the AVP of Customer Success, defining objectives and approach and confirming the right internal stakeholders and subject matter experts to engage at each stage, along with key messages beforehand.

- Support discovery and pre-sales conversations with prospective clients, helping maintain momentum and advance opportunities toward agreement.

- Prepare leadership for client interactions through briefings on client context, relationship history, and objectives, and capture outcomes, meeting notes, action items, owners, and next steps during and after the engagement to ensure clear and timely follow-up with clients and internal stakeholders.

- Maintain a consolidated view of engagement activity across all clients, producing regular reporting for Customer Success leadership on status, upcoming milestones, and items requiring attention.

- Adapt engagement plans and approach as client needs, priorities, and circumstances evolve, bringing structure and flexibility to a fast-paced environment.

**Required Qualifications**

- 10+ years of experience in client engagement operations, business operations, chief of staff, or program operations, including experience supporting complex enterprise pre-sales or prospective client engagements.

- Demonstrated experience coordinating engagements with senior executives, both internal and external.

- Experience in a client-facing role, with the presence and communication skills to represent the organization directly with prospective and active clients.

- Exceptional organizational skills, with the ability to manage many concurrent engagements, priorities, and stakeholders without losing detail.

- Ability to convene and align cross-functional teams without direct authority, bringing in the appropriate stakeholders and subject matter experts based on client and engagement needs.

- Ability to operate effectively in an evolving environment, demonstrating flexibility and the ability to pivot as client and business needs change.

**Preferred Qualifications**

- Experience within healthcare, healthcare technology, digital health, or enterprise technology.

- Experience supporting complex enterprise pre-sales cycles, strategic pursuits, solution consulting, or technical discovery.

- Experience working in a fast-paced, evolving environment where processes and operating models may still be developing.

**Education**

- Bachelor's degree, or equivalent experience (High School diploma + 4 years of relevant experience).

**Pay Range**

The typical pay range for this role is: $100,000.00 - $231,540.00

**Benefits**

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

## Skills

### Required
- client engagement operations
- business operations
- chief of staff
- program operations
- complex enterprise pre-sales
- prospective client engagements
- senior executive coordination
- client-facing
- organizational
- cross-functional team alignment
- flexibility

### Nice to have
- healthcare
- healthcare technology
- digital health
- enterprise technology
- complex enterprise pre-sales cycles
- strategic pursuits
- solution consulting
- technical discovery
- fast-paced environment

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Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Work-At-Home-Massachusetts/Lead-Director---Strategic-Customer-Engagement-Operations--Health100-_R1080444?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)