# Health Advocate

**Company**: CVS Health
**Job type**: full-time
**Salary**: $17.00 - $31.30
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Service-Advocate---Remote_R1095342-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/health-advocate-08c83f6d-3dd/

## Description

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

The Healthy Outcomes Team at CVS Health is seeking a dedicated and friendly Health Advocate to help the Medicare population learn about and complete important health screenings and activities.

As a Health Advocate, you will interact with members telephonically to inspire healthy behaviors and give them a clear understanding of their benefits for specific screenings and medications.

Your key responsibilities are:

- Make inbound and outbound calls to members and providers to facilitate services like healthcare visits, screenings, vaccinations, or medication refills.

- Work through barriers that prevent members from achieving good health.

- Deliver the best member experience through professional, empathetic conversations.

- Provide important education to members to help them make informed health decisions.

- Accurately document conversations in the member's health record.

Your key abilities are:

- High-energy engagement to provide exceptional service.

- Empathetic, curious, with an enthusiasm for learning.

- Knowledge retention and recall to answer questions and resolve issues.

- Desire to understand and meet members' needs and escalate issues for resolution.

- Speed and efficiency to meet business metrics and goals.

- Ability to handle pressure and stay calm and positive in all situations.

- Ability to work independently, apply critical thinking skills, multitask, and demonstrate professionalism in all interactions.

- Ability to absorb and apply new and changing information.

- Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment.

Required Qualifications:

- 3+ years of experience in a healthcare setting.

- Experience with pharmacy terms.

- Experience with behavior change.

- Experience with call center or outreach involving members/consumers.

Preferred Qualifications:

- Medical certification (e.g., certified nursing assistant, medical assistant).

- High computer literacy, including ability to troubleshoot issues.

- Professional communication skills.

- Strong active listening and interpersonal skills.

- Proficiency with Windows-based applications.

Education and Certification Requirements:

- High School Diploma or G.E.D.

The typical pay range for this role is $17.00 - $31.30 per hour.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- healthcare experience
- pharmacy terms
- behavior change
- call center experience

### Nice to have
- medical certification
- computer literacy
- professional communication skills
- active listening skills
- Windows-based applications proficiency

---

Source: [Apply at cvshealth.wd1.myworkdayjobs.com](https://cvshealth.wd1.myworkdayjobs.com/en-US/CVS_Health_Careers/job/Service-Advocate---Remote_R1095342-1?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)