# Mortgage Servicing Professional

**Company**: Leidos
**Location**: Albuquerque, NM
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $20-$22 per hour
**Category**: Customer Service
**Industry**: Consulting

**Apply**: https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Albuquerque-NM/Mortgage-Servicing---Customer-Service-Representative_R-00190060?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08aaed13-51b

## Description

Leidos is seeking full-time Mortgage Servicing Professionals at the FHA Resource Center in Albuquerque, NM.

As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

**Responsibilities:**

- Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.

- Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client's requests.

- Follow standard operating procedures for various topics, systems, and contact channels.

- Document all of your contacts in a database.

- Keep up to date on FHA mortgage processes and procedures.

**Requirements:**

- High School diploma or General Educational Development (GED) certificate.

- Minimum of 2 years of mortgage servicing work history (e.g. loan servicing specialist, loss mitigation specialist).

- Minimum of 1 year of contact center experience or telephone customer service experience.

- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

**Desired Qualifications:**

- FHA knowledge/experience.

- Contact Center experience (Omnichannel).

**Benefits:**

- Monday - Friday schedule with no weekend work.

- Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.

- Immediate and ongoing training to support your success.

- Discounted Leidos stock purchase and other Employee Discounts.

- Company-wide career mobility.

- Company-sponsored Public Trust eligibility upon hire.

- Voluntary overtime may be available based on business needs.

- Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.

- 11 paid holidays per year.

**Pay:** $20-$22 per hour.

## Skills

### Required
- mortgage servicing
- customer service
- FHA policies
- database management

### Nice to have
- FHA knowledge
- Contact Center experience

---

Source: [Apply at leidos.wd5.myworkdayjobs.com](https://leidos.wd5.myworkdayjobs.com/en-US/External/job/Albuquerque-NM/Mortgage-Servicing---Customer-Service-Representative_R-00190060?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)