# Principal Associate, Sentry Shift Supervisor

**Company**: Capital One
**Location**: Riverwoods, IL
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: $98,900 - $112,900
**Category**: Security
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Riverwoods-IL/Principal-Associate--Sentry-Shift-Supervisor-Global-Security-Operations-Center_R1005120?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08aadda3-918

## Description

We are seeking a Principal Associate, Sentry Shift Supervisor to join our Global Security Operations Center team. As a Sentry Supervisor, you will play a key role in safeguarding Capital One's people, customers, facilities, branches, cafes, and assets. You will lead a dedicated shift of teammates responsible for emergency response, alarm and event monitoring, incident detection, triage, and notification.

Responsibilities:

- Act as people manager and development coach for Security Operations Specialists on shift and indirect manager of contract Watch Officers

- Collaborate effectively with other Sentry supervisors, ensuring knowledge sharing from shift to shift and managing schedules to ensure coverage across shifts and centers

- Review and provide ongoing feedback on all aspects of Sentry training and engage in and develop learning opportunities and preparedness exercises

- Complete audits and quality assurance reviews of processes and procedures, in support of investigations or as directed by Sentry manager or risk/control partners

- Continuously look for ways to simplify and improve processes and escalate process gaps

- Keep abreast of current and emerging threats and trends across the Capital One footprint

- Coordinate communications and maintain critical system statuses in emergency situations; may facilitate cross-functional calls

- Support project managers on new install and projects involving security monitoring, including testing of the systems

- Support investigations of critical incidents across the Capital One footprint as directed

- May proxy for the Sentry manager or support other shifts

- May lead cross-team initiatives or participate in wider team workstreams

- Other administrative tasks as deemed necessary by Sentry manager

Requirements:

- High School Diploma, GED, or equivalent certification

- At least 2 years of experience managing people in an emergency or security operations center, crisis or call center setting

- At least 1 year of experience with Google for Business suite applications

- At least 1 year of customer service experience

Preferred Qualifications:

- Bachelor's degree or military experience

- 3+ years of experience managing people in an emergency or security operations center, crisis or call center setting

- 1+ year of experience with security technology systems and emergency communication operations

- 1+ years of experience in intelligence gathering, assessment and reporting

## Skills

### Required
- Google for Business suite applications
- customer service
- emergency response
- security operations

### Nice to have
- security technology systems
- emergency communication operations
- intelligence gathering

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/Riverwoods-IL/Principal-Associate--Sentry-Shift-Supervisor-Global-Security-Operations-Center_R1005120?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)