# Sr. Agency Operations Associate - Loan Operations Team

**Company**: Capital One
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Salary**: $80,800 - $92,200 (Charlotte, NC), $88,800 - $101,300 (McLean, VA)
**Category**: Operations
**Industry**: Finance

**Apply**: https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Sr-Agency-Operations-Associate---Loan-Operations-Team_R1004483?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08a96c7a-551

## Description

We are seeking a Sr. Agency Operations Associate to join our Loan Operations Team at Capital One. As a key member of this team, you will oversee daily critical loan- and investor-level loan maintenance in the loan servicing system.

Responsibilities:

- Oversee daily critical loan- and investor-level loan maintenance in the loan servicing system, such as payoffs, defeasances, customer auto-debits, and investor transfers tied to ongoing loan sales and securitizations.

- Perform advanced exception system maintenance while proactively identifying control opportunities to minimize risk.

- Review and approve analysis of system exception reports and related system maintenance with a high degree of accuracy and assist associates with resolving outages.

- Monitor and approve daily Bloomberg index uploads and facilitate changes as required by the GSEs or market conditions.

- Manage payment of post-closing fees to attorneys, investors, and third parties; evaluate documentation to ensure information is complete and required signatures are included.

- Initiate, support, and enhance internal reporting and metrics tracking, including tracking project performance and remediation activity.

- Review and analyze loan documents to ensure accurate loan data and make evidence-based recommendations.

- Collaborate with the loan servicing system vendor regarding system issues, version upgrades, and modifications or enhancements.

- Lead planning, testing, and implementation of new functionality and processes aimed to streamline and/or automate manual tasks.

- Serve as a subject matter expert for Loan Operations, providing excellent customer service and clearly communicating complex results to teammates, Borrowers, Investor contacts, attorneys, and internal partners.

Requirements:

- Bachelor's Degree or Military Experience

- At least 2 years of Commercial Banking or Loan Operations experience

- Experience with Microsoft Office or Google Suite

- Reliable private internet connection

- Secure home office environment

Benefits:

- Comprehensive, competitive, and inclusive set of health, financial and other benefits

- Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)

Salary:

- $80,800 - $92,200 for Sr. Agency Ops Associate (Charlotte, NC)

- $88,800 - $101,300 for Sr. Agency Ops Associate (McLean, VA)

## Skills

### Required
- Microsoft Office
- Google Suite
- Loan Operations
- Commercial Banking

### Nice to have
- Bachelor's Degree in Finance or Accounting
- McCracken Strategy
- Government Agencies (Fannie Mae, Freddie Mac, and Ginnie Mae)

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Source: [Apply at capitalone.wd12.myworkdayjobs.com](https://capitalone.wd12.myworkdayjobs.com/en-US/Capital_One/job/McLean-VA/Sr-Agency-Operations-Associate---Loan-Operations-Team_R1004483?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)