# Agentforce Service (Service Cloud) - Specialist Solution Engineer

**Company**: Salesforce
**Location**: Tokyo
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Sales
**Industry**: Technology

**Apply**: https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Agentforce-Service--Service-Cloud----Specialist-Solution-Engineer_JR358466?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08a6e985-a7c

## Description

### Job Overview

We are seeking a highly skilled Agentforce Service (Service Cloud) - Specialist Solution Engineer to join our team in Tokyo, Japan. As a Specialist Solution Engineer, you will be responsible for proposing and architecting Service Cloud solutions that meet the specific business requirements of our customers.

### About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword , it’s a way of life.

### Responsibilities

- Support for Service Cloud-based solution proposals targeting customers in a variety of industries , evangelize Service Cloud value to customers (including c-level execs and IT) and field teams, and assess business and operations impacted by technology

- Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable, and contribute to development of technical sales strategy

- Configure and effectively demonstrate visionary solutions tailored to each customer's business, and discuss/propose solution architecture including call center infrastructure integration, back-office system integration, and workflow process definition

- Support for the preparation of proposals focusing on Service Cloud, collaborating with Field Sales teams, Account Executives, Implementation Partners, and Product Management to establish credibility and trust with the customer

- Conduct presentations and demonstrations at seminars and events, supporting marketing activities and executing enablement activities (webinars, best practices, knowledge share, etc.)

- Create various sales assets , solution maps, industry-specific demos, and proposal templates for each industry based on knowledge acquired through proposal activities

### Requirements

- You have experience in implementation/development of business application systems or core systems, OR experience in implementation consulting, OR experience as a presales engineer

- You have the ability to listen to customer business needs and analyze their challenges

- You have a strong desire for growth and a deep passion for customer success

- You are fluent in Japanese

- You have a Bachelor's degree in Computer Science or a related field (e.g., Engineering, STEM)

### Nice to Have

- You have previous experience as a Sales Engineer/Architect/System Engineer for a CRM company or similar Contact Center related technology

- You have an understanding of the Service Cloud product and Platform

- You have at least 3 years of work experience with one or more of the following CRM solutions: Oracle, Microsoft, ServiceNow

- Business-level English

### What We Offer

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

## Skills

### Required
- Service Cloud
- solution engineering
- Japanese
- Computer Science

### Nice to have
- Oracle
- Microsoft
- ServiceNow
- English

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Source: [Apply at salesforce.wd12.myworkdayjobs.com](https://salesforce.wd12.myworkdayjobs.com/en-US/External_Career_Site/job/Japan---Tokyo/Agentforce-Service--Service-Cloud----Specialist-Solution-Engineer_JR358466?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)