# Réceptionniste

**Company**: Accor
**Location**: Pantin, IDF
**Job type**: full-time
**Category**: Hospitality
**Industry**: Hospitality

**Apply**: https://jobs.smartrecruiters.com/Accor/744000152641319-receptionniste?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_089227bc-e41

## Description

Join a hotel within the Accor network, a leading hospitality group with a diverse portfolio of brands and properties.

We are seeking a dynamic and welcoming Receptionist to join our team on a full-time basis, working 39 hours per week. As the first point of contact for our guests, you will play a vital role in creating a memorable experience.

Responsibilities:

- Welcome guests upon arrival and escort them during their departure

- Manage reservations and information requests via phone and in person

- Ensure the smooth operation of the telephone switchboard and respond to incoming calls

- Provide information on hotel services and local attractions

- Handle special guest requests and resolve any issues that may arise

- Perform administrative tasks related to reception, such as guest registration and check-out procedures

- Collaborate with other departments to ensure seamless and efficient service delivery

Qualifications:

- Prior experience in hospitality or a similar role is desirable

- Excellent customer service skills with a positive attitude

- Strong telephone manner and ability to multitask

- Fluency in French and English, with proficiency in additional languages being an asset

- Strong organisational skills, attention to detail, and ability to work under pressure

- Effective interpersonal skills and ability to work as part of a team

Benefits:

- 187€ food allowance

- 13th month salary after one year

- Complementary meals provided by the hotel

- Accor employee card

- 50% reimbursement of daily transportation costs

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## Skills

### Required
- French
- English
- customer service
- telephone skills
- organisational skills
- interpersonal skills

### Nice to have
- additional languages

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Accor/744000152641319-receptionniste?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)