# Payments Program Manager

**Company**: Amazon
**Location**: Berlin or London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q3884

**Apply**: https://amazon.jobs/en/jobs/10460855/payments-program-manager-payments-business-operations-partner-management?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08811129-6a0

## Description

The Payments Program Manager is responsible for driving excellence across partner program management, international expansions, and payment partner onboarding.

Based in Berlin or London, you will own end-to-end partner relationships and programs , identifying issues, driving resolution, spotting new opportunities, and advocating for improvements that raise the bar on partner and customer experience.

This role requires a hands-on approach: you will resolve operational escalations, gather data, surface root causes, and lead cross-functional teams to sustainable solutions.

**Key Responsibilities:**

**Partner Program Management**

- Own day-to-day management of assigned payment partner programs, serving as the primary operational point of contact

- Develop and maintain partner governance frameworks including QBRs, scorecards, escalation paths, and performance tracking

- Monitor partner health metrics and proactively drive performance improvements in collaboration with partners and internal stakeholders

- Manage cross-functional dependencies with Product, Technology, Legal, Finance, and Compliance teams to keep programs on track

**Issue Identification & Resolution**

- Identify points of friction in payment acceptance and partner operations through data analysis and stakeholder engagement

- Resolve operational escalations end-to-end: gather data, investigate root causes, coordinate remediation, and drive to closure

- Build business cases for improvements, set requirements, and advocate for solutions with partner teams and internal leadership

- Produce clear, data-driven reporting on program status, risks, and escalations for senior stakeholders

**Expansions, Onboarding & Opportunities**

- Lead onboarding of new international payment partners and payment methods from scoping through go-live, ensuring delivery against milestones and SLAs

- Drive geographic and product expansion programs, coordinating technical integrations and commercial readiness across markets

- Identify and pursue new opportunities to improve payment acceptance, reduce cost, and enhance customer experience

- Build and improve scalable processes for partner lifecycle management, from initial assessment through steady-state operations

**About the Team** The Payments Business Operations (PBO) team drives operational excellence across Amazon’s payment methods globally.

**Basic Qualifications:**

- Experience working cross-functionally with tech and non-tech teams

- Experience defining program requirements and using data and metrics to determine improvements

- Experience in program or project management

- Experience implementing repeatable processes and driving automation or standardization

- Experience working with vendors or partners

- Payments industry experience

**Preferred Qualifications:**

- Experience in driving end-to-end delivery, and communicating results to senior leadership

- Demonstrated strong analytical skills

- Experience driving medium to large projects to completion

- Experience leading process improvements and identifying operational inefficiencies

- Strong written and verbal communication skills

- Experience writing clear documentation (e.g., business reviews, post-mortems)

- Master’s degree or MBA in business, operations, or related field

## Skills

### Required
- program management
- data analysis
- partner relationship management
- cross-functional collaboration
- payments industry

### Nice to have
- analytical skills
- process improvement
- project management
- communication skills
- MBA

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Source: [Apply at amazon.jobs](https://amazon.jobs/en/jobs/10460855/payments-program-manager-payments-business-operations-partner-management?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)