# Technical Account Manager

**Company**: Vercel
**Location**: London
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Engineering
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/vercel/jobs/6121381004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08802fd2-f0d

## Description

We are looking for a Senior Technical Account Manager (TAM) to own the post-sales technical relationship for a portfolio of our largest enterprise customers.

## Responsibilities

- Own the post-sales technical relationship and the annual TAM renewal for a portfolio of enterprise accounts, running a weekly check-in, monthly review, quarterly business review (QBR), and annual roadmap workshop for each

- Lead incident follow-through when an escalation or a pattern of incidents emerges: run the post-mortem, find the architectural root cause, own the remediation roadmap, and respond to priority 1 and 2 escalations within 4 business hours

- Deliver proactive architectural reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments

- Scope hands-on engineering work for Forward Deployed Engineers (FDEs) and audits for Professional Services, and track their outcomes into the customer's technical roadmap, without shipping production code yourself

- Relay customer technical needs to Product, Engineering, and Support, and hold those teams to the commitments you have made to your customers

## Requirements

- 5+ years in customer-facing technical roles at a platform, infrastructure, or developer tools company, such as technical account management, solutions architecture, developer success engineering, or support engineering

- Owned customer relationships at the $1M+ annual contract value (ACV) tier, including QBRs, roadmap workshops, and renewals

- Architected, debugged, and optimized production systems on Next.js and Vercel, including App Router, incremental static regeneration (ISR) and caching, Fluid Compute, and the AI SDK

- Led technical outcomes across Engineering, Product, and Support without formal authority, and written the incident summaries, post-mortems, and executive readouts that came out of them

## Nice to Have

- Carried a TAM portfolio at a hyperscaler, infrastructure platform, or developer tools company, such as AWS, Cloudflare, Datadog, or GitHub

- Built AI agents with the Vercel AI SDK or Model Context Protocol (MCP) servers

- Led cloud financial operations (FinOps) or cost-optimization engagements, or ran an annual roadmap workshop or Well-Architected Review for an enterprise customer

## Benefits

- Competitive compensation package, including equity

- Inclusive Healthcare Package

- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills

- Flexible Time Off

- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

## Skills

### Required
- Next.js
- Vercel
- App Router
- incremental static regeneration (ISR)
- caching
- Fluid Compute
- AI SDK

### Nice to have
- AWS
- Cloudflare
- Datadog
- GitHub
- Vercel AI SDK
- Model Context Protocol (MCP) servers

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/vercel/jobs/6121381004?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)