# Remote Virtual Assistant - Client success

**Company**: AI Acquisition
**Work arrangement**: remote
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Technology
**Wikidata**: https://www.wikidata.org/wiki/Q137175740

**Apply**: https://jobs.workable.com/view/4cgsoeMDXCVwiAeGqyGeBf/remote-virtual-assistant---client-success-in-philippines-at-ai-acquisition
**Canonical**: https://yubhub.co/jobs/job_087e2dd5-df7

## Description

### Remote Virtual Assistant - Client success

### About the role

You'll join a fast-scaling, innovation-driven environment where agility, ownership, and excellence are core values. We operate with the speed and responsiveness of a high-growth organization while supporting a global community of agency owners and business leaders who rely on AI-driven systems to grow.

### The Role

We are seeking a high-level Executive Assistant to support our Customer Success operations. In this role, you will manage, triage, and refine all Slack messages across CS channels before they are delivered, act as a communication bridge between executives, clients, and internal teams, and ensure all follow-ups and action items are completed without delay.

### Responsibilities

- Manage, triage, and refine all Slack messages across CS channels before they are delivered.

- Act as a communication bridge between executives, clients, and internal teams.

- Ensure all follow-ups and action items are completed without delay.

- Draft, polish, and send messages on behalf of CS leadership when required.

- Maintain organization of tasks, reminders, and communication flows.

- Escalate urgent client concerns to the appropriate owner immediately.

- Uphold communication standards, tone guidelines, and best practices.

- Support Customer Success projects and administrative tasks as needed.

### Requirements

- Proven experience as an Executive Assistant or Senior EA in high-growth tech environments.

- High proficiency in Slack and modern collaboration tools.

- Perfect written English and strong communication logic.

- High EQ & IQ with exceptional judgment and situational awareness.

- Strong organizational skills with a proactive, ownership-driven mindset.

- Ability to operate with discretion, accuracy, and high responsiveness.

- Experience in Customer Success, client communication, or operations is a strong plus.

- Familiarity with fast-paced tech, SaaS, or AI environments is beneficial.

### Why Join Us

- Remote flexibility – work from any location with reliable connectivity.

- High-impact exposure – work directly with senior leadership and core operational teams.

- Professional growth – develop advanced skills in executive support, communication management, and AI-enabled operational workflows.

- Innovative environment – join a fast-growing company built on speed, performance, and excellence.

### Benefits

- Competitive full-time compensation

- 100% remote work environment

- High-impact role influencing mission-critical customer communications

- Opportunities for advancement as the company continues to scale

## Skills

### Required
- Slack
- modern collaboration tools
- written English
- communication logic
- EQ & IQ
- organizational skills
- discretion
- accuracy
- responsiveness
- Customer Success
- client communication
- operations

### Nice to have
- fast-paced tech
- SaaS
- AI environments