# Quality Analyst

**Company**: TaskUs
**Location**: Navi Mumbai, MUM
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/IND---Navi-Mumbai---MUM/Quality-Analyst-Portuguese_R_2401_39?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08696758-b2b

## Description

As a Quality Analyst at TaskUs, you will provide world-class service to clients in an accurate, efficient, and respectful manner on every call. Your goal will be to meet and exceed client-mandated Key Performance Indicators (KPIs) while ensuring consistent performance based on a continuous improvement model.

Responsibilities:

- Provide world-class service to clients in an accurate, efficient, and respectful manner on every call

- Meet and exceed client-mandated KPIs

- Ensure consistent performance based on a continuous improvement model

- Maintain knowledge of the functional area and company policies and procedures

- Provide feedback to management concerning possible problems or areas of improvement

- Participate in all internal and external mandated training and/or seminars

- Keep all login and passwords confidential

Requirements:

- Experience working on cyclical schedules

- Experience with phone, email, and live chat support

- Strong verbal and written communication and comprehension skills in Portuguese language

- Computer literacy and proficiency in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications

- Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns

- Good problem-solving and critical thinking skills with a focus on issue resolution and customer satisfaction

- Ability to multitask and high attention to detail

- Self-motivated and able to work independently as well as contribute to cross-functional and global teams

- Flexibility and ability to quickly adjust to frequent process and information changes

- Ability to work under pressure

What We Offer:

- Competitive industry salaries

- Comprehensive benefits packages

- People First culture

- Opportunities for internal mobility and professional growth

## Skills

### Required
- Portuguese
- Windows OS
- Apple OS X
- Microsoft Office
- Google applications
- problem-solving
- critical thinking
- multitasking
- attention to detail

### Nice to have
- phone support
- email support
- live chat support
- customer service
- sales
- billing
- collections
- technical support

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Source: [Apply at taskus.wd1.myworkdayjobs.com](https://taskus.wd1.myworkdayjobs.com/en-US/Careers/job/IND---Navi-Mumbai---MUM/Quality-Analyst-Portuguese_R_2401_39?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)