# Design Leader - Unified Payments and Checkout Experience

**Company**: PayPal
**Location**: Austin, Texas
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $198,000.00 - $294,250.00 Annually
**Category**: Design
**Industry**: Finance

**Apply**: https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Austin-Texas-United-States-of-America/Director--Experience-Designer_R0137763?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08368000-c90

## Description

We are looking for a design leader to define and deliver a unified payments and checkout experience across the full commerce lifecycle. You will establish the experience strategy and shared patterns that connect checkout, payment selection, authentication, transaction status, refunds, disputes, and recurring payments into one coherent system.

**Key Responsibilities:**

- Establish overall business or technical strategy for user experience initiatives

- Negotiate with and influence decision-making reaching the senior executive level

- Identify and resolve unique situations of substantial significance in user interface or interaction design

- Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services

- Lead the development of user experience strategies that resonate with target audiences

- Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

**Additional Responsibilities:**

- Define and champion the end-to-end experience vision for payments and checkout across merchants, markets, devices, and payment methods

- Establish shared experience patterns for checkout components, payment method selection, authentication, identity and risk interventions, errors and declines, transaction status, and receipts

- Map and simplify the full commerce lifecycle, including cart, authorization, authentication, settlement, refunds, disputes, and recurring billing

- Develop a migration strategy that enables teams to move legacy experiences onto a unified system incrementally while protecting conversion and business performance

- Partner closely with Product, Engineering, Risk, Compliance, and regional teams to reconcile customer needs with regulatory requirements, fraud controls, processor and network behavior, and local payment practices

- Use experimentation, funnel analytics, customer insights, and operational data as core inputs to design strategy and decision-making

- Establish design principles, standards, and reusable patterns that reduce bespoke solutions and enable teams to launch high-quality payment experiences faster

- Drive alignment across teams and organizations, influencing partners and leaders beyond the direct reporting structure

- Communicate effectively with senior executives on tradeoffs among conversion, trust, risk, cost, customer experience, and speed

- Hire, develop, and lead a high-performing design team across platform and surface-level experiences

- Define and measure experience outcomes, including checkout completion, adoption of shared patterns, launch velocity, and reduction in customer support contacts

**Requirements:**

- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience

- 2 years of experience leading others

- Deep experience leading experience or product design for payments, checkout, commerce, financial services, or other complex transactional systems at scale

- Demonstrated expertise in systems thinking, platform design, and design systems, with a track record of creating reusable experiences across products and teams

## Skills

### Required
- user experience
- design
- payments
- checkout
- commerce

### Nice to have
- systems thinking
- platform design
- design systems
- experimentation
- conversion funnels
- behavioral data
- qualitative research

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Source: [Apply at paypal.wd1.myworkdayjobs.com](https://paypal.wd1.myworkdayjobs.com/en-US/jobs/job/Austin-Texas-United-States-of-America/Director--Experience-Designer_R0137763?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)