# KYC Operations Team Lead - Deactivations

**Company**: Wise
**Location**: São Paulo, Brazil
**Experience**: senior
**Job type**: full-time
**Category**: Operations
**Industry**: Finance

**Apply**: https://jobs.smartrecruiters.com/Wise/744000135281836-kyc-operations-team-lead-deactivations?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/kyc-operations-team-lead-deactivations-0834e1e9-b0f/

## Description

As a KYC Operations Team Lead at Wise, you will oversee the daily operations of a team of KYC Analysts, ensuring thorough customer due diligence reviews and up-to-date KYC records.

Responsibilities:

- Team Leadership: Lead by example, promote a customer-focused mindset, and build high-performing teams.

- People management: Coach and develop a strong team of KYC Analysts, design development plans, and conduct career map check-ins.

- Operational management: Identify process improvements, collaborate with central functions, and provide guidance on complex cases.

- Performance management: Measure team KPIs, ensure performance targets are met, and conduct regular coaching sessions.

- Expertise Sharing: Be a subject matter expert, train and coach your team, and maintain a good understanding of regulatory obligations.

- Planning and execution: Ensure key performance indicators are met, provide insights, and take accountability for delivering initiatives.

- Stakeholder management and communication: Collaborate with stakeholders, communicate mindfully, and document initiatives and reports.

- Quality assurance and control: Implement a robust quality assurance framework, conduct regular checks, and provide targeted coaching.

Requirements:

- Excellent verbal and written English skills.

- Minimum of 2+ years of experience in Operations.

- Good understanding of the regulatory framework surrounding KYC/AML.

- Punctual, independent, proactive, and willing to get things done.

- Excellent communication and interpersonal skills.

- Strong organisational skills, great time management, and ability to work in a fast-paced environment.

Nice to have:

- Education: Bachelor’s degree in Finance, Business Administration, Law, or related field.

- Certifications: ICA, CAMS, or equivalent certification.

- Experience in KYC/AML, financial crime, compliance, or a related field.

- Experience leading small to medium-sized teams.

- Ability to use analytics tools.

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## Skills

### Required
- English
- Operations
- KYC/AML
- Communication
- Leadership
- Analytical skills

### Nice to have
- Bachelor's degree in Finance/Business Administration/Law
- ICA/CAMS certification
- Experience in KYC/AML/compliance
- Team leadership experience
- Analytics tools

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Source: [Apply at jobs.smartrecruiters.com](https://jobs.smartrecruiters.com/Wise/744000135281836-kyc-operations-team-lead-deactivations?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)