# Band 3- Receptionist / Appointment scheduler, Respiratory

**Company**: West Hertfordshire Teaching Hospitals NHS Trust
**Location**: Cross Site
**Salary**: £27106.00 to £28850.00
**Category**: Healthcare
**Industry**: Healthcare

**Apply**: https://www.jobs.nhs.uk/candidate/jobadvert/C9360-26-0523?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/band-3-receptionist-appointment-scheduler-082d0a06-362/

## Description

An exciting opportunity has arisen for a full-time appointment scheduler to join the Respiratory Department at West Hertfordshire Hospitals NHS Trust.

We are seeking an enthusiastic, highly organised, and motivated individual to join our busy team as a Band 3 appointment scheduler. This role involves working cross-sites collaboratively within an office environment, with responsibility for managing and prioritising a varied workload to ensure all receptionist and appointment booking duties are carried out efficiently, in line with clinical urgency and the Trust's Patient Access Policy.

**Main duties of the job**

- Provide a comprehensive and efficient admin service within the Respiratory department across sites.

- Check patients in on arrival, book them in for appointments, and ensure they are checked out appropriately after their clinic visit.

- Arrange follow-up appointments, scan and upload documents to Cerner PowerChart, and update patient information on relevant systems as required.

- Book day case procedures within the department.

- Communicate professionally with patients and their families, both face-to-face and over the phone.

- Work closely with clinicians, nursing staff, service managers, and administrative colleagues to support the delivery of an effective and patient-focused Respiratory service.

**Person Specification**

- Good standard of general education (GCSEs or equivalent, including English and Maths).

- Excellent organisational skills with the ability to prioritise workload.

- Strong communication and interpersonal skills.

- High level of accuracy and attention to detail.

- Good IT skills (Microsoft Office and data entry systems).

- Understanding of confidentiality and data protection.

- Previous experience in a receptionist, administrative, or customer service role.

- Experience of working in a busy environment.

**Benefits**

- We offer a variety of flexible working options.

- Staff wellbeing and development are a priority.

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## Skills

### Required
- organisational skills
- communication skills
- attention to detail
- IT skills
- confidentiality and data protection

### Nice to have
- NVQ Level 2/3 in Business Administration
- knowledge of NHS outpatient processes and RTT pathways
- understanding of the Trust's Patient Access Policy
- experience using PAS systems

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Source: [Apply at jobs.nhs.uk](https://www.jobs.nhs.uk/candidate/jobadvert/C9360-26-0523?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)