# Lead Customer Experience Manager

**Company**: Sainsbury's Supermarkets Ltd
**Location**: Scarborough, North Yorkshire
**Work arrangement**: onsite
**Experience**: senior
**Job type**: full-time
**Salary**: £36,250
**Category**: Retail
**Industry**: Retail

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**Canonical**: https://yubhub.co/job/lead-customer-experience-manager-080795ba-777/

## Description

We are seeking a Lead Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd in Scarborough, North Yorkshire.

As a Lead Customer Experience Manager, you will lead a team of managers to ensure every customer has a great experience in store. You will be responsible for planning upcoming key trading activity and events, regularly taking full accountability for the store in the absence of a store manager, and running operations at checkout areas, petrol stations, and back of house services.

The successful candidate will be a passionate leader who is consistently ambitious for their customers and colleagues. You will have experience of managing managers in a fast-paced, customer-facing environment, and be comfortable managing alone in the absence of more senior management.

Key responsibilities:

- Lead a team of managers to ensure excellent customer experiences

- Plan for key trading activity and events

- Take accountability for the store in the absence of a store manager

- Run operations at checkout areas, petrol stations, and back of house services

- Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate

What makes a great Lead Customer Experience Manager:

- A passionate leader who is consistently ambitious for their customers and colleagues

- Experience of managing managers in a fast-paced, customer-facing environment

- An operator who is comfortable managing alone in the absence of more senior management

- Driven to deliver high performance with a focus on efficiency and engagement

- Confident in the use of data and interpreting KPI's

- Puts inclusivity at the heart of what they do

Benefits of working for Sainsbury's include:

- Salary £36,250

- Discount card – 10% discount off on shopping at Sainsbury’s, Argos, Tu and Habitat

- Annual bonus scheme

- Free food and hot drinks provided

- Generous holiday entitlement

- Pension – we’ll match 4-7.5% of pension contributions

- Sainsbury’s share scheme

- Wellbeing support

- Colleague networks

- Cycle to Work scheme

- Special offers on gym memberships, restaurants, holidays, retail vouchers and more

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## Skills

### Required
- leadership
- customer service
- data analysis
- performance management
- inclusivity

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