# Managing Director, Global Head of Digital Workplace

**Company**: BlackRock
**Location**: New York, NY
**Work arrangement**: hybrid
**Experience**: executive
**Job type**: full-time
**Salary**: USD$275,000.00 - USD$350,000.00
**Category**: IT
**Industry**: Finance
**Wikidata**: https://www.wikidata.org/wiki/Q219635

**Apply**: https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/New-York-NY/Managing-Director--Global-Head-of-Digital-Workplace_R267107?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_08047b23-c9c

## Description

BlackRock is seeking a Managing Director, Global Head of Digital Workplace to own the end-to-end employee technology experience, ensuring that the tools, platforms, services, and support capabilities enabling BlackRock's workforce are intuitive, resilient, frictionless, scalable, and aligned with the firm's evolving business needs.

The Global Head of Digital Workplace will oversee a global organization of approximately 700 employees across three core organizations: Engineering, Operations and Workplace AI, encompassing a broad portfolio of enterprise technology services.

Key Responsibilities:

- Define and execute a multi-year global digital workplace strategy aligned with BlackRock's business priorities, AI program, enterprise architecture, and employee experience objectives.

- Leverage AI, intelligent automation, self-service capabilities, and predictive analytics to improve service delivery, accelerate issue resolution, and reduce operational friction.

- Shape and execute the Workplace AI strategy, partnering across the business and key enterprise organizations to deliver innovative AI tools and experiences.

- Lead and develop global engineering, service, and operations teams; advise executives on investments and align cross-functional priorities with business needs.

- Oversee end-to-end multimedia delivery for BlackRock's large-scale events, meetings, and programs.

- Own the global employee technology experience, including service desk, desk side and executive support, desktop engineering, and endpoint lifecycle.

- Use experience monitoring, analytics, and proactive remediation to minimize disruption and improve productivity for employees, executives, and critical business teams worldwide.

- Establish a consistent, scalable global operating model balancing service quality, security, resilience, and cost.

- Build trusted relationships with Information Security, Aladdin Engineering, Infrastructure Engineering, Risk, and Legal & Compliance.

- Manage key technology investments, vendors, and service providers; rationalize platforms and improve cost efficiency, service productivity, and value.

Leadership Expectations:

- Engage directly with senior leaders across BlackRock's global businesses.

- Define a compelling digital workplace strategy that connects technology investments to employee productivity and business outcomes.

- Be active and engaged in both the financial services and technology industry.

- Attract, retain, and develop top talent within the Digital Workplace team.

- Build strong relationships with Blackrock executives and senior stakeholders.

- Demonstrate sound judgment, ethical leadership, and a commitment to BlackRock's fiduciary principles.

Candidate Qualifications & Experience:

- Proven success shaping digital workplace strategy in a global, multi-site organization.

- Success leading enterprise-scale digital workplace, end-user computing, collaboration, or employee technology services teams.

- Deep knowledge of desktop engineering, endpoint management, IT services, unified communications, collaboration platforms, and enterprise mobility.

- Experience overseeing large-scale employee technology platforms and services across regions.

- Proven ability to lead senior leaders and global teams and influence executives in complex organizations.

- Experience managing substantial technology budgets, strategic vendor partnerships, and outsourced providers.

- Strong knowledge of workplace cybersecurity, operational resilience, technology risk, and regulatory considerations.

- Deep expertise in Microsoft 365, Teams, SharePoint, enterprise content and endpoint management, and modern collaboration ecosystems.

- Experience implementing AI-enabled employee support, intelligent service management, digital experience monitoring, and automated remediation.

Salary range for this position is USD$275,000.00 - USD$350,000.00. Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits.

## Skills

### Required
- Microsoft 365
- Teams
- SharePoint
- AI
- digital workplace strategy
- endpoint management
- IT services
- unified communications
- collaboration platforms
- enterprise mobility
- cybersecurity
- operational resilience
- technology risk
- regulatory considerations

---

Source: [Apply at blackrock.wd1.myworkdayjobs.com](https://blackrock.wd1.myworkdayjobs.com/en-US/BlackRock_Professional/job/New-York-NY/Managing-Director--Global-Head-of-Digital-Workplace_R267107?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)