# Technical Support Engineer

**Company**: Tanium
**Location**: Sydney, Australia
**Experience**: mid
**Job type**: full-time
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/tanium/jobs/7685411?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_07febe36-901

## Description

As a Technical Support Engineer at Tanium, you will play a crucial role in serving enterprise customers by resolving technical issues and answering technical questions in a timely manner.

Your primary focus will be on customer satisfaction, working both reactively and proactively to improve the overall experience of Tanium's customers.

Responsibilities:

- Assist customers by triaging inbound support cases, solving customer support cases, and working with other Support Engineers to assist with their assigned cases.

- Answer customer questions in the Tanium community site.

- Improve customer experience by documenting best practices, tracking activity, documenting root cause, and reporting.

- Serve as a technical subject matter expert, focusing on testing and troubleshooting aspects of the area.

- Test Tanium and provide feedback to the Engineering teams on how to improve the overall customer experience.

Requirements:

- Associate's degree or equivalent experience required.

- Bachelor's degree in Computer Science, MIS, or similar experience a plus.

- 3+ years of experience in a technical field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming.

- Ability to master new concepts and technologies, continually striving to master the Tanium platform and modules.

- Strong problem-solving skills, with the ability to break problems down into manageable parts and convey the problem statement and plan to others.

- Aptitude for comprehending complex troubleshooting.

- Good judgment, with the ability to weigh cost and value in decision-making.

- Independent worker, able to work on problems with limited assistance.

Nice to Have:

- Prior experience and breadth of knowledge needed to support customers.

- Hands-on Tanium experience.

- Relevant technical certifications.

- Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting.

Benefits:

- 5 days of volunteer time off (VTO) to contribute to the community.

## Skills

### Required
- networking
- security
- operations
- scripting
- programming
- problem-solving
- troubleshooting

### Nice to have
- Tanium
- Endpoint Security
- Endpoint Support/Troubleshooting
- Incident Response
- Systems Management
- Utility Scripting

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/tanium/jobs/7685411?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)