# Systems Administrator Tier I

**Company**: GDIT
**Location**: Las Cruces, NM
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $72,877 - $98,599
**Category**: IT
**Industry**: Technology

**Apply**: https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-NM-Las-Cruces/Systems-Administrator-Tier-I-TS-SCI-Poly_RQ215858?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_07f5988d-65e

## Description

Transform technology into opportunity as a Systems Administrator Tier I with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

**Job Summary:** As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to improve overall customer satisfaction.

**Responsibilities:**

- Manage the functionality and efficiency of a group of computers running on one or more operating systems.

- Provide IT Service Management functions and first-level troubleshooting to all customers.

- Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.

- Analyze, diagnose, and isolate failures to hardware.

- Directly replace or coordinate replacement of hardware failures.

- Collect data for proper escalation and resolution by Tier 2/3.

- Perform network management services, including monitoring network device health and status, monitoring network performance and utilization optimization.

- Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.

- Perform modifications to authorized user lists, user profiles, and file system maintenance.

- Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.

- Perform visual inspections of hardware and document/report all findings.

- Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.

- Manage account requests and provide account management responsibilities for personnel on numerous systems.

- Know all functional leads and technicians for all the managed systems by the program.

- Understand local site command and hierarchy.

- Know POC's for systems that the Program does not have responsibility for.

- Interface with customers and government officials.

- Participate in special projects as required.

**Requirements:**

- Technical Training, Certification(s), or Degree, with 1+ years of experience in a technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

- 1+ years of directly related experience in systems administration and analysis.

- UNIX/LINUX System Administration - Preferred

- Windows System Administration - Preferred

- Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2-week period)

- Candidate must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification. Security+ CE Certification preferred. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.

**Benefits:**

- Full-flex work week to own your priorities at work and at home

- 401K with company match

- Comprehensive health and wellness packages

- Internal mobility team dedicated to helping you own your career

- Professional growth opportunities including paid education and certifications

- Cutting-edge technology you can learn from

- Rest and recharge with paid vacation and holidays

## Skills

### Required
- Help Desk Support
- System Administration
- Technical Support
- Troubleshooting
- Security+
- CompTIA-Security+

### Nice to have
- UNIX/LINUX System Administration
- Windows System Administration

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Source: [Apply at gdit.wd5.myworkdayjobs.com](https://gdit.wd5.myworkdayjobs.com/en-US/External_Career_Site/job/USA-NM-Las-Cruces/Systems-Administrator-Tier-I-TS-SCI-Poly_RQ215858?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)