# Merchant Onboarding Associate

**Company**: Wolt
**Location**: Almaty
**Work arrangement**: hybrid
**Experience**: entry
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/wolt/jobs/8068996?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_07f49305-9ca

## Description

### Job Overview

As a Merchant Onboarding Associate at Wolt, you will provide exceptional service during the onboarding of restaurant partners, contributing to long-term operational success.

### Responsibilities

Day-to-day in this role you’ll:

- Oversee the end-to-end onboarding process for new venues, ensuring timely and accurate platform setup

- Review and validate partner information, cross-checking with signed contracts

- Create and review partner menus for accuracy and proper structure; coordinate translations if needed

- Coordinate photography and ensure 100% image coverage for each partner during onboarding

- Set up and distribute Wolt gear, ensuring partners are trained on proper usage

- Conduct online and offline training sessions on the Wolt Merchant app and gear

- Build strong relationships with partners during their first 30 days post-launch, ensuring engagement and activity

- Support technical integrations (API or SFTP) where required

### Requirements

- 1–2 years of experience in a similar role

- Strong communication and interpersonal skills, with the ability to adapt

- Logical problem-solving skills, with a proactive and solution-oriented approach

- Strong multitasking, time management, and task prioritization skills

- Detail-oriented, structured, and able to manage multiple responsibilities effectively

- Stress-resilient and able to remain calm and effective under pressure

- Quick learner and tech-savvy

- Highly adaptable and comfortable working in a fast-paced environment

- Fluent in Russian, with good Kazakh and intermediate English

- Based in Almaty

### Benefits

- Independent work in a dynamic, international team

- Hybrid work mode: four days in the office, one day remote

- Career growth opportunities both vertically & horizontally

- Medical Insurance and strengthened sick leave

- Employee Assistance Program - therapy and wellbeing

- % Discount on your Wolt orders

- Wolt-wide training programs

- Team budgets

- Fruits and drinks at the office

## Skills

### Required
- Russian
- Kazakh
- English
- communication
- problem-solving
- multitasking
- time management

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/wolt/jobs/8068996?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)