# Tech Support Engineer

**Company**: IT Infrastructure
**Location**: Miami, Florida
**Experience**: senior
**Job type**: full-time
**Category**: IT
**Industry**: Finance

**Apply**: https://mlp.eightfold.ai/careers/job/755957103281?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_07e475cf-743

## Description

### Job Overview

We are seeking a Tech Support Engineer to join our Information Technology team at Millennium, a global alternative investment firm.

### Responsibilities

- Deliver high-quality technical support to employees via phone, email, and in person, ensuring reliable helpdesk and phone coverage.

- Manage daily helpdesk operations in ServiceNow, including incident and problem workflows, ticket oversight, and timely resolution.

- Build, deploy, and support desktop workspace kits, including workstations, thin clients, monitors, phones, mobile devices, and peripherals.

- Execute moves, adds, and changes across end-user hardware and office technology setups as needed.

- Create and maintain technical documentation and contribute to knowledge sharing across the team.

- Identify service gaps and process inefficiencies, and drive automation and continuous improvement initiatives that enhance the end-user experience.

- Triage and escalate high-priority issues appropriately, using strong judgment in a fast-paced support environment.

- Contribute to and lead local, regional, and global IT projects while supporting the broader Technical Support and End User Services team.

### Requirements

- Bachelor’s degree in Computer Science or a related field.

- 5+ years of enterprise-level technical support experience, ideally within financial services and including trade-floor support.

- Strong analytical and problem-solving skills, with experience using PowerShell, Python, or other scripting languages.

- Familiarity with AI prompting and AI agents for automation or decision support; experience with Claude Code and Copilot is a plus.

- Deep knowledge of Microsoft Windows, Windows infrastructure, DNS, DHCP, TCP/IP, Microsoft Office, Bloomberg, Citrix, modern authentication, and printing technologies.

- Solid understanding of PC hardware, mobile technologies including Microsoft Intune, Android and iOS, and collaboration tools such as Webex, Zoom, and Teams.

- Excellent written and verbal communication skills, with a methodical approach to troubleshooting and a strong focus on service quality.

- A proactive, team-oriented mindset with strong time management skills, adaptability under pressure, and willingness to provide night, weekend, on-call, and light travel coverage.

## Skills

### Required
- PowerShell
- Python
- Microsoft Windows
- DNS
- DHCP
- TCP/IP
- Microsoft Office
- Bloomberg
- Citrix
- Microsoft Intune
- Android
- iOS
- Webex
- Zoom
- Teams

### Nice to have
- Claude Code
- Copilot

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Source: [Apply at mlp.eightfold.ai](https://mlp.eightfold.ai/careers/job/755957103281?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)