# Senior IT Support Specialist

**Company**: Instacart
**Location**: Canada - Remote (ON, AB, BC, or NS Only)
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: CAN$91,000-$96,000 CAD
**Category**: IT
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/instacart/jobs/8379400?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/senior-it-support-specialist-07c00b47-687/

## Description

Instacart is looking for a Senior IT Support Specialist to join its IT Support team. As a Senior IT Support Specialist, you will be the go-to technical partner for Instacart employees, resolving issues through the ticketing system and in person, and helping every teammate get back to work quickly and feel supported.

Responsibilities:

- Resolve 70+ support tickets a week for Instacart employees through our ticketing system and in-person support, while keeping CSAT high.

- Reach full independence within 90 days: self-resolve with minimal escalations, escalate efficiently when needed, and handle on-call responsibilities.

- Support and administer core systems including Okta, Jira, Google Workspace, Slack, Jamf, Conductor One, and 1Password, and troubleshoot macOS, Windows, and ChromeOS.

- Be a point of contact for your office, partnering with IT Support peers, Corporate Engineering, and HR.

- Assist with onboarding new hires, including hardware deployment, equipment setup, and SaaS app access through our SSO tool.

- Keep office AV equipment, including Zoom-enabled conference rooms, working properly.

- Own or contribute to IT projects that help us maintain and scale our environment, and keep our knowledge base and documentation up to date.

- Participate in a rotating on-call schedule for weekend P0 support.

- Work a Monday to Friday 9am to 6pm local-time schedule, in the office 2 to 3 days a week as business needs require (currently 2).

Requirements:

- 3+ years of relevant IT support experience.

- 3+ years supporting macOS, Windows, and ChromeOS.

- 3+ years of hands-on experience with Google Workspace.

- Hands-on administration experience with Okta, Jira, and Slack.

- Working knowledge of AV systems, including Zoom.

- Comfortable with a rotating weekend on-call schedule for P0 support.

- Ability to occasionally lift 40 lbs.

- Able to work in a specified office 2-3 days a week.

Preferred Qualifications:

- Hands-on experience with Jamf, Conductor One, and 1Password.

- Experience at a tech company or startup of 1,000+ employees.

- At least a year in a customer-facing role, such as Apple retail.

- A track record of strong CSAT scores and high ticket volume.

- Inclined to Google things you don't know before asking someone.

- Friendly personality and love to teach others.

For more fresh new jobs, check out [yubhub.co](https://yubhub.co/).

## Skills

### Required
- Okta
- Jira
- Google Workspace
- Slack
- macOS
- Windows
- ChromeOS
- AV systems

### Nice to have
- Jamf
- Conductor One
- 1Password

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/instacart/jobs/8379400?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)