# Supervisor, IT Service Delivery

**Company**: Shield AI
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Salary**: $79,000 - $110,000 a year
**Category**: IT
**Industry**: Technology

**Apply**: https://jobs.lever.co/shieldai/72eec21f-0a5d-424e-b5c0-6f14429d40c0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_07b9d38a-4c0

## Description

The Desktop Support Supervisor leads the frontline end-user support function, partnering with Desktop Engineering, Systems Administration, Cybersecurity, and Infrastructure teams to deliver a secure, reliable, and high-quality technology experience.

This role ensures that support operations run efficiently, incidents are resolved quickly, and the team is equipped with the skills, tools, and processes needed to support a modern enterprise environment.

The ideal candidate is a hands-on leader who excels at mentoring technicians, improving workflows, managing ticket queues, and driving continuous improvement across the end-user support ecosystem.

This position may be based in San Diego, CA; Dallas, TX; or Washington, D.C.

## Skills

### Required
- ITIL Foundation certification
- Experience working with ITSM platforms such as ServiceNow or Jira Service Management
- Familiarity with reporting dashboards or ITSM analytics tools
- Strong troubleshooting skills across hardware, software, networking, and identity issues
- Excellent communication, prioritization, and customer service skills

### Nice to have
- Degree in Information Technology or related field

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Source: [Apply at jobs.lever.co](https://jobs.lever.co/shieldai/72eec21f-0a5d-424e-b5c0-6f14429d40c0?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)