# Adjoint(e) de Direction

**Company**: Accor
**Location**: Dunkirk, Hauts-de-France
**Job type**: full-time
**Salary**: €30,000 to €34,000
**Category**: Hospitality
**Industry**: Hospitality

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## Description

We are seeking an Assistant Director to join our 120-room ibis hotel in Dunkirk, Hauts-de-France, France. The successful candidate will be directly responsible to the Hotel Director and will act as their right-hand person in the day-to-day operation of the hotel.

The hotel welcomes a mixed clientele of business and leisure guests, 7 days a week, and features a restaurant, bar, and seminar spaces. A team of around twenty employees works together to bring the house to life every day.

**Key Responsibilities:**

- **Operations & Accommodation:**

- Oversee the reception activity: welcome, check-in/check-out, manage arrivals and departures, handle customer requests

- Develop and monitor reception schedules, ensure compliance with labour laws and optimise staffing costs

- Coordinate with the reception, floor, and F&B teams to ensure smooth operations and room availability

- Monitor room cleanliness and common areas with the housekeeper and cleaning provider

- Ensure adherence to ibis brand standards and internal procedures (safety, hygiene, security register)

- **Food & Beverage:**

- Supervise restaurant and bar operations: breakfast service, evening meals, room service, and seminar services

- Guarantee compliance with brand standards, menu offerings, and quality commitments across F&B

- Ensure strict application of food safety and hygiene regulations (HACCP, sanitation plan, temperature control)

- Track F&B performance indicators: turnover, average ticket, capture rate, material ratios, and labour costs

- Manage purchasing, supplier orders, and inventory with the chef and restaurant manager

- Coordinate seminars and events: refreshments, lunches, cocktails with the sales team

- Contribute to developing the F&B business with external and local customers

- **Quality & E-Reputation:**

- Monitor customer satisfaction indicators (RPS/quality surveys) and implement corrective actions

- Handle customer complaints promptly, online and offline

- Write and track responses to customer reviews on platforms (Booking, Google, TripAdvisor) and manage e-reputation scores

- **Commercial & Revenue:**

- Contribute to optimising occupancy rates and RevPAR with the director and revenue management team

- Monitor distribution channels, price parity, and availability

- Follow up on major local accounts and develop nearby clientele

- **Management & Administration:**

- Supervise, train, and develop team members (recruitment, integration, interviews, skill development)

- Lead daily briefings and unite the team around hotel objectives

- Participate in budget monitoring: cost control, purchasing, stock management, closures, and reporting

- Oversee invoicing, collections, and debtor management

- **Acting Director:**

- Represent the director and ensure operational continuity in their absence

**Requirements & Benefits:**

- CDI full-time contract, variable hours including weekends and public holidays according to schedule

- Salary: €30,000 to €34,000 gross per annum depending on profile and experience, complemented by objective-based bonuses

- Heartist card: employee rates at over 5,500 Accor hotels worldwide, as well as partner restaurants and activities

- Company mutual insurance and provident fund

- Accor training programme

## Skills

### Required
- Hotel Management
- Team Leadership
- Customer Service
- Time Management
- Budgeting
- Inventory Management
- Food Safety
- Hygiene Regulations
- English
- French

### Nice to have
- PMS Hotel Software
- Opera
- F&B Operations
- Seminar Planning

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