# Workspace Experience Ambassador

**Company**: JLL
**Location**: Hong Kong
**Work arrangement**: onsite
**Experience**: mid
**Job type**: full-time
**Category**: Operations
**Industry**: Real Estate

**Apply**: https://jll.wd1.myworkdayjobs.com/en-US/jllcareers/job/Hong-Kong-SAR-China/Workplace-Experience-Ambassador_REQ538143?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_079b4e10-2bd

## Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.

As a Workspace Experience Ambassador, you will help build and lead a supportive and social place, where we can all be at our best. You will create a welcoming atmosphere and be the primary point of contact for all employees and their visitors.

**Responsibilities:**

- Deliver an exceptional customer experience to our clients

- Create a welcoming, first-class atmosphere for clients and visitors

- Support the client's app by updating the latest information for a digitalized customer experience with content management and system uploading

- Take ownership of digitalized services that support clients within the workplace

- Maintain the space at a high standard and support wayfinding and content screen management

- Build relationships with key stakeholders and encourage interaction between colleagues

- Drive and develop the community by organizing engaging, popular events

- Understand the needs of the business or businesses you support

- Create a culture of community well-being, supporting and guiding clients through the challenges and opportunities of the new workplace environment

**Community Engagement:**

- Deliver an exceptional experience to our colleagues to enable them to flourish

- Create a welcoming, first-class atmosphere for colleagues and their visitors

- Take ownership of all services within the hybrid workspace

- Build relationships and encourage interaction between colleagues

- Drive and develop the community by organizing engaging, popular events

- Understand the needs of the business and what drives the businesses you support

- Create a culture of Community Well Being, supporting and guiding colleagues through the challenges and opportunities of the new workspace environment

**Content and Events:**

- Building a conscious community through a local event calendar

- Synergize event initiatives and messaging on shared goals with ERGs, HR, and contractors

- Drive collaboration and partnerships across a range of different industries through the community calendar

- Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance community engagement

- Gatekeeper of the digital signage and communication displays

- Contribute to the monthly newsletter to connect with users and promote community activities

- Work alongside the Catering and Events team to brainstorm, plan, and organize events

- Develop an engaging content plan, including blog pieces, articles, social media posts, newsletters, and videos

- Work with the communications team to create event collateral and promotion materials

- Engage with the online community and respond to comments and requests

- Take ownership of resolving issues and providing personal follow-up as necessary

**Technology:**

- Work with the BI&T team to introduce innovative technical solutions to increase customer experience and engagement

**Requirements:**

- 2+ years of relevant experience in customer service, events, sales, or related industries

- Prior experience in co-working, corporate real estate, or start-up experience would be an advantage

- Proficient computer skills such as MS Office and email etiquette

- Flexible to work in shifts or occasionally out of hours when requested

- Excellent communication skills (both verbal and written)

- Good negotiation skills, coordination, and networking capability

## Skills

### Required
- customer service
- events
- communication
- teamwork
- time management

### Nice to have
- co-working
- corporate real estate
- start-up experience
- MS Office
- email etiquette

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Source: [Apply at jll.wd1.myworkdayjobs.com](https://jll.wd1.myworkdayjobs.com/en-US/jllcareers/job/Hong-Kong-SAR-China/Workplace-Experience-Ambassador_REQ538143?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)