# Manager, Customer Success

**Company**: Braze
**Location**: Tokyo
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Category**: Customer Service
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8280791?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/jobs/job_076aa2e5-802

## Description

At Braze, we're a customer engagement platform that helps brands deliver great customer experiences. We're looking for a Manager, Customer Success to join our team in Tokyo.

As a Manager in the Braze Customer Success Team, you will own the entire book of business within Braze Japan. You will manage an evolving team of Customer Success Managers, taking ownership of their growth, development, and achievement. You will be responsible for building strong relationships with customers, minimizing and mitigating risks, and supporting growth opportunities to ensure your team's KPIs are met.

Responsibilities:

- Manage, coach, and retain a high-performing team of Customer Success Managers

- Drive hiring, onboarding, and continuous development of the team

- Analyze the team's book of business to proactively mitigate churn risks and pursue growth opportunities

- Partner with Sales Leadership to align strategies and execute joint account planning

- Act as the senior escalation point for critical account issues within your team's portfolio

- Advocate for customer use cases internally with Product, Engineering, and cross-functional teams

Requirements:

- 3+ years of experience managing or mentoring staff with a proven track record of inspiring teams and driving individual growth

- 5+ years of experience in Customer Success, Account Management, Consultancy, or MarTech

- Technical proficiency in two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Analytics, or HTML/programming basics

- Exceptional written and verbal communication skills with outstanding follow-through and attention to detail

- Strong interpersonal skills to build trusted relationships with senior customer executives and cross-functional stakeholders

- Business fluency in both Japanese and English (spoken and written)

Benefits:

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

## Skills

### Required
- Customer Success
- Account Management
- MarTech
- SaaS
- Mobile
- APIs
- Marketing Automation
- Analytics
- HTML/programming basics
- Japanese
- English

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8280791?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)