# Product Enablement Manager

**Company**: Braze
**Location**: Chicago
**Work arrangement**: hybrid
**Experience**: senior
**Job type**: full-time
**Salary**: $96,000 - $123,000/year
**Category**: Product Management
**Industry**: Technology

**Apply**: https://job-boards.greenhouse.io/braze/jobs/8373990?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply
**Canonical**: https://yubhub.co/job/product-enablement-manager-07604605-3ba/

## Description

At Braze, we're a customer engagement platform that empowers brands to Be Absolutely Engaging™. We're seeking a Product Enablement Manager to ensure our technical customer-facing teams fully understand our product.

**Job Overview** As a Product Enablement Manager, you'll have two main work streams. You'll run the internal process for building product enablement, taking each project from intake to launch, and run deep, hands-on enablement sessions for Technical Account Managers (TAMs), Technical Architects (TAs), Support, and Solutions Consultants (SCs).

**Responsibilities**

**Project Management**

- Design and own the end-to-end process for building internal product enablement: intake, prioritization, scoping, timelines, SME coordination, content review, and launch

- Line up enablement deliverables with the product release calendar so technical teams are ready before features reach customers

- Coordinate across Product, Engineering, Product Marketing, Documentation, and the broader Enablement team

- Build and maintain repeatable templates, workflows, and tracking that make the build process scalable and visible to stakeholders

- Share status, risks, and tradeoffs with stakeholders early, and adjust priorities quickly when launches or business needs change

**Technical Product Enablement**

- Design and deliver deep, hands-on enablement sessions (labs, workshops, live demos, and troubleshooting walkthroughs) built around the day-to-day work of TAMs, TAs, Support, and SCs

- Create and maintain resources such as technical FAQs, reference architectures, sandbox exercises, recorded deep-dives, and certification paths

- Run regular needs assessments with technical team leaders to find knowledge gaps, recurring escalation themes, and support case trends

- Measure impact with assessments, certification completion, survey feedback, and operational data

**Requirements**

- 3+ years of experience in technical or product enablement

- 7+ years of combined experience in a technical customer-facing or product role

- Strong hands-on knowledge of APIs, SDKs, data integrations, and common programming concepts

- Experience with Braze or another customer engagement platform; experience with mobile/web SDK implementation is a strong plus

- Proven program and project management skills

- Ability to simplify complex technical concepts without losing accuracy

- Strong relationship management skills

- Analytical skills to assess data, find trends, and turn insights into actionable enablement

**What We Offer**

- Competitive compensation that may include equity

- Retirement and Employee Stock Purchase Plans

- Flexible paid time off

- Comprehensive benefit plans covering medical, dental, vision, life, and disability

- Family services that include fertility benefits and equal paid parental leave

- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

- A curated in-office employee experience

- Opportunities to give back to your community

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## Skills

### Required
- APIs
- SDKs
- data integrations
- programming concepts
- project management
- technical training

### Nice to have
- Braze
- customer engagement platform
- mobile/web SDK implementation
- LMS platforms
- sandbox/lab environments
- content authoring tools

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Source: [Apply at job-boards.greenhouse.io](https://job-boards.greenhouse.io/braze/jobs/8373990?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply)